·????????Ensures that all employees deliver the brandpromise and provide exceptional guest service at all times.確保所有員工遵循品牌承諾并始終提供優異的賓客服務。
·????????Ensures that employees also provide excellentservice to internal customers in other departments as appropriate.確保員工也為其他部門的內部客戶提供良好的服務。
·????????Handles all guest and internal customer complaintsand inquiries in a courteous and efficient manner, following through to makesure problems are resolved satisfactorily. 禮貌而高效地處理所有客人和內部客人的投訴和詢問，確保問題得到圓滿解決。
·????????Maintains positive guest and colleague interactionswith good working relationships.與客人和同事保持基于良好工作關系的互動接觸。
·????????Establishes a rapport with guests maintaining goodcustomer relationships.與客人建立并保持良好的客戶關系。
·????????Personally and frequently verifies that guests inthe Outlet are receiving the best possible service.經常親自證實餐廳客人得到的是最好的服務。
·????????Spends time in the Outlet (during peak periods) toensure that the Outlet is managed well by the respective employees andfunctions to the fullest expectations.在餐廳區域巡視(高峰時段)以確保員工很好地管理餐廳區域并使各項工作達到最佳滿意度。
·????????Maximizes employee productivity through the use ofmulti-skilling, multi-tasking and flexible scheduling to meet the financialgoals of the business as well as the expectations of the guests. 將員工的工作能力通過多項技能、多項任務和有彈性的日程安排運用而達到最大化，以完成經營上的財政目標和顧客期望。
·????????Focuses attention on improving productivity levelsand the need to prudently manage utility/payroll costs within acceptableguidelines ensuring optimum deployment and energy efficiency of all equipment. 關注工作效率水平的提高以及在適用的原則指引下對于設施設備或者支出成本的慎重管理的要求，以達到所有設備的最佳調配和能源使用效率。
·????????Ensures that the outlet is operated in line withmaximizing profit while delivering on the brand promise.確保遵守品牌承諾以追求利潤最大化為原則進行部門運作。
·????????Achieves the monthly and annual personal target andthe outlet’s revenue. 達到月度和年度個人目標和餐廳營業收入。
·????????Assists in the preparation of the Annual BusinessPlan for Food and Beverage.協助餐飲部年度經營計劃的準備工作。
·????????Assists in the monthly re-forecasting, involve departmentemployees when appropriate.協助進行月度的再度預測，適當的時候讓部門員工參與其中。
·????????Ensures that all hotel, company and local rules,policies and regulations relating to financial record keeping, money handlingand licensing are adhered to, including the timely and accurate reporting offinancial information.確保與財務記錄的保留、錢款處理和許可以及及時而準確的財政信息的上報全部符合酒店、公司和本地的制度、政策和規章的規定。
·????????Assists in the inventory management and ongoingmaintenance of hotel operating equipment and other assets. 協助進行盤點管理和酒店營運設備和其他設施持續的保存保養。
? ? ? ?Manages costs proactively based on key performanceindicators. 以主要的業績表現指數為基礎對成本進行預先管理控制。
·????????Ensures new technology and equipment are embraced,improving productivity whilst taking work out of the system. 確保使用新技術和設備，簡化工作系統提高工作效率。
·????????Prepares with the Outlet team, a yearly marketingplan which is the basis of the Food and Beverage Annual Marketing Plan.與部門成員一起準備年度市場計劃，作為完成餐飲部年度市場計劃的依據。
·????????Evaluates local, national and international markettrends, vendors and other hotel/restaurant operations constantly to make surethat the hotel’s operations remain competitive and cutting edge.不斷評估當地、國內和國際市場趨勢、供應商和其他酒店/餐飲企業營運狀況以確保酒店自身經營狀況保持競爭力和領先位置。
·????????Continuously seeks Marketing and Public Relationsopportunities to increase awareness and ultimately business.不斷尋求營銷和公共關系機會，以提高知名度并最終擴大業務。
Ensuresthat minimum brand standards have been implemented.確保酒店貫徹執行最基本的品牌標準。
·????????Responds to the results of the Consumer Audit andensures that the relevant changes are implemented.對于客戶調查結果做出回應，并落實相應的改善措施。
·????????Works closely with other Outlet Managers in asupportive and flexible manner, focusing on the overall success of the ZiyunXuanqing and Mingyue Lake hotel and the satisfaction of hotel guests.以支持和靈活的態度與其他員工緊密合作，著眼于紫云玄清及明月湖酒店的成功和客人的滿意度。
·????????Ensures that employees work in a supportive andflexible manner with other?????departments, in a spirit of “We work through Teams”. 確保員工以支持和靈活的態度和“團隊協作”的精神與其他部門合作。
·????????Tastes and monitors the food and beverage productsserved throughout the operation, providing feedback where appropriate. 在營運過程中將對于餐飲產品的檢驗和監督貫穿始終，并在適當的情況下做出反饋。
·????????Monitors service and Food and Beverage standards.監測服務和餐飲標準。
·????????Frequent and comprehensive inspections of theoperation of the Japanese restaurant with the head chef. 與廚師長共同對餐廳營運進行高頻度且全面的檢查。
·????????Frequently verifies that only fresh products areused in food and beverage preparation.驗證確保食品和飲料制備中只使用新鮮產品。
·????????Assists the Executive Chef with creativesuggestions and ideas.協助行政總廚提出創造性建議和想法。
·????????Conducts monthly inventory checks on all operatingequipment and supplies.每月對所有運行設備和用品進行庫存檢查。
·????????Liaises with the Kitchen on daily operations andquality control.針對每日營運和質量控制與廚房和飲料部密切溝通
·????????Have a thorough knowledge and understanding of allfood and beverage items in the menu and the ability to recommend Food andBeverage combinations and upsell alternatives.對菜單上的所有菜品和飲料有全面的知識和理解，并能推薦菜品和飲料的搭配及促銷。
·????????Liaises and organizes with Housekeeping Departmentthat the established cleaning schedules are strictly adhered to.與客房部配合，確保嚴格執行清潔計劃。
·????????Oversees and assists in the recruitment andselection of Japanese Restaurant employees. Adheres to hotel guidelines whenrecruiting and uses a competency-based approach to selecting employees. 監督和協助紫云玄清及明月湖酒店日料餐廳員工的聘用和篩選。在招聘篩選員工時遵守酒店的指導方針，以能力基礎進行選擇。
Oversees the punctuality and appearance of JapaneseRestaurant employees, making sure that they wear the correct uniform andmaintain a high standard of personal appearance and hygiene,?according to the hotel and department’s groomingstandards.監督所有日料餐廳員工的守時性和儀容儀表，確保他們制服穿著正確，并根據酒店和部門的儀容儀表標準保持高標準的個人儀容儀表和衛生。
·????????Maximizes the effectiveness of employees bydeveloping each of their skills and abilities through the appropriate training,coaching, and/or mentoring. 經過適當的培訓、指導和/或教導，通過提高每位員工的技能和能力將其效力發揮到最大化。
·????????Conducts annual Performance Development Discussionswith employees and to support them in their professional development goals.與員工進行年度績效發展討論，支持他們實現職業發展目標。
·????????Assists in the development of Departmental Trainersthrough ongoing feedback and monthly meetings.通過持續的反饋和月度會議來幫助部門培訓員不斷進步。
·????????Plans and implements effective training programmedfor employees in coordination with the Training Manager and DepartmentalTrainers.與培訓經理和部門培訓員協調，為員工制定計劃并落實有效的培訓課程。
·????????Oversees the preparation and posting of weekly workschedules, making sure that they reflect business needs and other keyperformance indicators.監督每周工作時間安排的準備和記錄，確保可以反映出營業需求和其他重要的業績指數。
·????????Encourages employees to be creative and innovative,challenging and recognizing them for their contribution to the success of theoperation. 鼓勵員工成為有創意的、主動的、具有挑戰精神，并認可他們對于營運成功所做出的貢獻。
·????????Supports the implementation of The PeoplePhilosophy, demonstrating and reinforcing Brand’s Values and CultureCharacteristics.支持落實以人為本，示范并加強品牌價值觀和文化特色。
·????????Ensures that all employees have a completeunderstanding of and adhere to employee rules and regulations.確保所有員工完全理解并嚴格遵守員工守則。
·????????Ensures that employees follow all hotel, companyand local rules, policies and regulations relating to fire and hazard safety,and security.確保員工遵守所有與消防、防護和安全相關的酒店、公司和當地的制度、政策和規章。
·????????Feedbacks the results of the Employee OpinionSurvey and ensures that the relevant changes are implemented.對于員工意見調查做出反饋并落實相應的改善措施。
·????????Is knowledgeable in statutory legislation inemployee and industrial relations. 熟知與員工和行業相關的法律法規。
·????????Exercises responsible management and behavior atall times, positively representing the hotel management team. 始終表現負責的管理和行為，并以積極的形象代表酒店管理團隊
·????????Understands and strictly adheres to Rules andRegulations established in the Employee Handbook and the hotel's policiesconcerning fire, hygiene, health and safety.理解并嚴格遵守員工手冊中的規章制度以及涉及到消防、衛生、健康和安全的酒店政策。
·????????Ensures high standards of personal presentation andgrooming.確保保持高標準的個人形象和儀容儀表.
·????????Maintains strong, professional relationships withrelevant representatives from competitor hotels, business partners and other organizations,including local schools, hotel schools and universities.與競爭對手的酒店代表、生意伙伴和其他公司組織，包括本地的學校、旅游學校和大學保持良好的合作關系.
·????????Responds to changes in the Room Service function asdictated by the industry, company and hotel.根據行業、公司和酒店對于餐飲職能要求的變化做出反應.
·????????Attends training sessions and meetings as and whenrequired.需要時參加培訓課程和會議.
·????????Carries out any other reasonable duties andresponsibilities as assigned.執行分派的任何合理任務和額外職責.
Your JD would be updated base on needs. We wouldacknowledge the latest JD signed.根據工作需要或工作調動,您的崗位職責將會被調整，以最新版本為準.
