一. 工作檢查??Work Check??????
1. 審閱前臺工作交接記錄，督促前臺員工工作完成情況。????????????????????????????????????????????????????????????????????
Check of records to review the receptionists work.???????
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2. 檢查前臺員工的辦理入住及退房手續的執行標準。??
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Check receptionists Check in and Check Out Standard.
3. 負責做好重要客人，團隊的準備工作。???????
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Responsible hotel VIP guest and VIP Group.
4. 定期檢查員工輸入電腦賓客信息的準確性。??
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Staff regularly checked the accuracy of the information input into the computer guests.??????
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二. 日常工作?Routine
1. 在客人入住期間內維護客戶關系以保證客人得到最滿意的服務和重視。
During the guests stay in maintaining customer relationships to ensure that customers are most satisfied with the service and attention.?????????????
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2. 熟悉財務的政策和程序，緊密聯絡財務部門確保遵循財務程序。
Be familiar with financial policies and procedures, the financial sector to ensure close contact according to finance program.????????
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3. 準備員工的有效工作安排，合理安排休假，預測未來的生意從而計劃相應的行動方案，特別是一些大型的團隊。
Preparation of staff effective work arrangement, reasonable arrangements for vacation, to predict the future business plans corresponding to the action, especially some large team.
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4.確保所有員工的培訓需求都得到了執行，并且培訓的計劃的安排、設計和執行都滿足了所有需求。
Ensure all staff training requirements have been implemented, and the training program, are designed and implemented to meet all requirements.???????????
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5. 組織班前會議確保酒店相關活動和運營要求及時通知到員工。
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Conducts shift briefings to ensure hotel activities and operational requirements are known.???
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6. 處理客人投訴，積極做出行補救行動。
Handle guest complaints, and actively do remedial action.??
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三. 技能水平 Skills
1. 具有良好的溝通能力。
Good communication skills.
2. 積極應對和解決問題，保持良好的工作狀態。
Active coping and problem solving, good working state.
3.關注、滿足客人的需求。
Meet the needs of the guests.
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4.具備熟練的英語聽說能力。
Good command of English listening and speaking ability.
