PRIMARY RESPONSIBILITIES 主要職責:
1. Establishes F&B strategy and
direction in coordination with Executive Chef and Corporate Director of F &
B. 與行政總廚和餐飲部集團總監協調制定餐飲戰略和指導。
2. Monitors and improves all service standards
established by the company. 監控并改善公司制定的所有服務標準。
3. Works on menu design,
beverage pricing, and food promotions in coordination with other related
departments. 協調其他相關部門進行菜單設計、酒水定價和食品促銷。
4. Ensures that outlets, kitchens,
banquets and entertainment departments adhere to all
company policies
and each outlet is managed by a Manager who is totally accountable
for their
profitability. 確保餐廳、廚房、宴會和康樂部符合所有公司政策且各餐廳均由完全對其盈利能力負責的經理進行管理。
5. Liaises with
guests to check up on service delivery and guest’s satisfaction for
service
and product improvement. 與客人進行聯絡以檢查服務提供情況和客人對服務及產品改善的滿意度。
6.
Oversees and ensures good quality, presentation, and delivery of
products and services to maximize the F & B revenue.
監控并確保良好品質、陳設和產品和服務提供情況，以實現餐飲收入最大化。
7. Checks stores for regular inventory
check. 檢查倉庫進行定期盤存。
8. Conducts weekly F&B meetings or department’s
meeting to ensure smooth operation and management of the department.
召開餐飲部每周例會或部門會議，以確保部門的正常運營和管理。
9. Maintains a high standard of personal
appearance and hygiene at all items. 針對所有項目保持高標準的個人儀表和衛生。
10. Monitors
service and food & beverage standards in all outlets and banquets.
對所有餐廳和宴會的服務和餐飲標準實施監控。
11. Conducts market analysis and follows the market
matrix or customer satisfaction survey to always develop and improve division
service delivery. 開展市場分析和跟蹤市場矩陣或客人滿意度調查，以持續研究和改善部門服務提供情況
12. Reviews revenue
and expense reports with Outlet Managers. 與餐廳經理一起審核收入和開支報表。
13. Sets annual
operating budget for each outlet with each Outlet Manager.
與各餐廳經理一起設定各門店的年度營業預算。
14. Monitors costs in conjunction with F&B Cost
Controller to ensure the highest productivity and the profits of the department.
聯合餐飲部成本控制員對成本實施監控，以確保本部門的最高生產力和收益。
15. Meets with Purchasing and suppliers to
learn of new products or methods to select the
most suitable and reasonable
products for the operation. 會見采購部和供應商，以了解新上市產品或方法并選擇最合適、合理的運營產品。
16. Does the
F&B budget, sales & marketing plan, FF&E and capital expenditure
planning
and submitting to the superior on a timely basis.
及時制定餐飲部預算、銷售和營銷計劃、FF&E和資本支出計劃并提交上級。
17. Supervises staff activities to
maximize revenue and minimize costs. 監督員工活動以最大化收入和最小化成本。
18. Conserves energy
and water at all time by not decreasing guest comfort and cleaning efficiency.
在確保客人舒適性和清潔效率的前提下隨時節約水電。
19. Manages wastes by reducing and recycle the
wastes, change staff behavior to carefully use all resources.
通過減少和回收再利用廢棄物實施廢棄物管理，改變員工行為以注意利用所有資源。
20. Provides feedback to Chef on food
presentation and portions. 就食品裝盤和份量向廚師進行反饋。
21. Maintains grooming standards
for all personnel. 維持所有職員的儀容標準。
22. Supervises all staff and him/herself to
be a good sales person to promote hotel’s image and businesses at all times.
督促所有職員及其自身成為優秀的銷售人員，隨時推銷酒店形象和業務。
23. Conducts departmental meeting, daily
briefing and de-briefing to ensure clear communication within department and
maximize smooth operation. 召開部門會議、每日簡報和解說，以確保部門內部溝通到位和優化運營流程。
24. Recruits,
hires, trains and coaches all employees as well as conducting
performance
appraisals for the employees in a productive manner to ensure the
effectiveness of staff
in F & B department. 以富有成效的方式招聘、 任用、 培訓。
25.
Supervises and monitors effective roster duty to ensure sufficiency of
manpower in
accordance to volume of business.根據業務量來監督和檢測有效的名單確保人力的充足。
26.
Coaches and counsels all staff specially the department and unit
managers when
applicable.培訓和建議適用于所有部門的員工和經理。
27. Identifies and solves
problems in a professional manner.以專業的方式識別和解決問題。
28. Acts as a Manager on
duty when required.必要時代替值班經理的位置。
29. Performs other duties as assigned by
General Manager.執行總經理指派的其他工作。
JOB REQUIREMENT 職位要求
1. Minimum
education of Bachelor degree in Hotel Management or relevant
discipline.酒店管理或相關專業，本科以上學歷。
2. Minimum of 5 years in F&B experience in
a similar capacity preferably in a 5 star class
environment.至少5年餐飲崗位工作經驗，五星級工作背景的優先考慮。
3. Strong knowledge in the principles
and practices within the Food & Beverage/Hospitality
Profession. This
includes the knowledge required for management of people, complex problems and
food and beverage
management.具備餐飲/酒店服務行業工作原則和實踐的扎實優秀知識儲備這包括人力管理、復雜事件處置和膳食酒。
4. Have Excellent
English communication skills both in written and spoken.有良好的英語書面和口頭溝通的技巧。
5.
Possesses professional disposition with excellent communication and
interpersonal skills .具有專業的知識素養和優秀的溝通和處理人際關系的技巧。
