Main Duties /主要職責(zé)
1.?Supervise the implementation of housekeeping standards and procedures in relation to:
監(jiān)督客房部各項標(biāo)準和工作程序的執(zhí)行 ：
※Bedroom service
臥室服務(wù)
※Bathroom service
衛(wèi)生間服務(wù)
※Valet service
洗衣服務(wù)? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ??
※Cleaning service
清潔服務(wù)
※Linen maintenance
布巾維護
2.?Recommended changes to these standards and training needs on an ongoing basis
就這些標(biāo)準和培訓(xùn)需求提供持續(xù)性的改進建議。
3.?Maintain a current and thorough knowledge of all housekeeping systems
對客房部所有系統(tǒng)有最新和完整的知識。
4.?Open and close the shift and ensure effective shift hand over
負責(zé)管理接班和交班工作，以確保交接班過程的有效進行?。
5.?Distribution and collection of keys
分發(fā)和收集鑰匙。
6.?Management of all incoming and outgoing calls
管理所有的呼入和呼出電話。
7.?Solve employee grievances
解決員工受到的不公正待遇問題。
8.?Perform Room allocations
分配客房
9.?Perform Room inspections
檢查客房
10.???Prioritise arrival rooms
排列抵店客人客房的優(yōu)先順序。
11.??Liaise with Front Office for guest and resort requirements
配合前臺滿足度假村和客人的要求。
12.???Ensure guest valet is processed and delivered in a timely manner
確保及時為客人提供洗衣服務(wù)并送還。?
13.?Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, ?room inventories)
協(xié)調(diào)特別項目(如參觀客房，除蟲，窗戶和地毯的清潔，客房供應(yīng)量)。
14.?Manage all special requests made by guests
處理客人所有的特殊要求。
15.?Ensure consistency within the department
確保部門內(nèi)工作的一致性。
16.?Management of lost property for the resort
管理度假村的遺失財物。
17.?Ensure you have complete knowledge of room types, layouts and facilities
確保具有客房類型，設(shè)計和設(shè)施的全面知識。
18.?Maintain adequate stock levels
保存充足的用品存貨。19.?Complete stock takes as required
按要求完成庫存盤點工作。
20.?Conducts shift briefings to ensure resort activities and operational requirements are known
進行交接班說明，確保了解度假村的工作和運營需求。
21.?Works with Superior and Human Resources on manpower planning and management needs
與上級領(lǐng)導(dǎo)和人力資源部一起進行人力規(guī)劃和管理需求。
22.?Works with Superior Director of Finance in the preparation and management of the Department’s budget.
與上級領(lǐng)導(dǎo)和財務(wù)總監(jiān)一起編制和管理部門預(yù)算。
23.?Strengthen learning business management skills, inspection, supervision, and set strict demands on the subordinate implementation system, polite manners and APPEARANCE, and constantly improve the quality of health, implementation of reward and punishment systems, improve work efficiency ??????????????????????????????????????????????????????????????????????????????????????
24.?加強業(yè)務(wù)管理技巧的學(xué)習(xí)，勤檢查、勤督促、嚴格要求下屬執(zhí)行崗位責(zé)任制，禮貌禮節(jié)及儀容儀表，不斷提高衛(wèi)生質(zhì)量，落實獎懲制度，提高工作效率. ???
25.?Inspections found problems reported and handled in a timely manner, coordinate and work in other departments, carry forward the spirit of solidarity 。? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 勤巡查，發(fā)現(xiàn)問題及時匯報及進行處理，協(xié)調(diào)好和其它部門的工作，發(fā)揚團結(jié)互助精神。
26.?Check information, work diary, about work issues, do a good job upload release and an explanation of? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 查閱相關(guān)工作資料，工作日記，了解工作問題，做好上傳下達及相關(guān)解釋工作。
27.?Plan monthly employees work shift table, human and material resources of the plan to use, cost control Department. Issuance of working tools and work back to the library, is responsible for cleaning machinery maintenance, maintenance of the work of this Department? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 計劃編制每月員工上班輪班表，做好人力物力的計劃使用，控制部門成本. 做好工作用具的發(fā)放及回庫工作，負責(zé)好本部門清潔機械的保養(yǎng)、維護工作。 ?
28.?Fire protection work well within the scope of this part, eliminate potential accidents, on the work of staff is responsible for the safety? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 做好本部范圍內(nèi)的消防安全檢查工作，消除事故隱患，對部門員工的工作安全負責(zé)
29.?Fill out a project maintenance and logs for the day, doing shift work ?????????????????????????????????????????
填寫好工程維修單及當(dāng)天的工作日志，做好交接班工作? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?
30.?In accordance with resort standards for customer service.? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ??
?度假村標(biāo)準進行對客服務(wù)。 ?
31.?Day of daily reports to the floor manager ????????????????????????????????????????????????
每日向樓層經(jīng)理匯報當(dāng)日工作 ?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????
Qualification: 任職要求
1.?High School or Diploma in Resort Administration, Resort Management or equivalent
高中文化或度假村行政管理，度假村管理或相當(dāng)?shù)拇髮W(xué)歷。
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2.?2 ?years housekeeping experience preferably in a resort of similar size and complexity and including supervisory experience or training.??
擁有在相似規(guī)模度假村2年客房工作經(jīng)驗，包括的管理經(jīng)驗或培訓(xùn)經(jīng)驗。
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3.?Good communication,
具備良好的溝通。
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4.?Fluent in English speaking and writing.
具備良好的英語水平。
