1. The ability to enhance guest dining experience by using Chinese food/ local products and promote throughout the year.
能夠通過使用中餐/本地產品提升客人的就餐體驗,并全年推廣。
2. To establish and follow up on standard, sequence of service and service procedure.
建立并跟進服務標準、服務順序和服務程序。
3. To supervise the consistency of quality and efficiency of food and service.
監督食品和服務的質量和效率的一致性。
4. To ensure cleanliness of service area, pantry and guest area by establishing and enforcing clean-up schedules.
制定和執行清潔時間表,確保服務區、餐具室和客人區的清潔。
5. To maintain a friendly yet unobtrusive manner with all guests.
與所有客人保持友好而不唐突的態度。
6. To posses management ability that ensures a successful handling of the Chinese restaurant.
具備管理能力,確保中餐廳的正常順暢的經營。
7. Directs and controls all subordinate staff to ensure that all day to day operational matters are handled on time and guest expectations are met
指導并監督下屬員工確保日常運營并達到客人期望值
8. Provides guidance and assistance to the outlet employees helping them in the execution of their duties and responsibilities
為下屬員工提供指引并輔助他們履行應完成的任務及責任
9. Oversees the service standards in the outlet ensuring that they conform to the requisite standards and meet or exceed customer expectations
執行對服務流程標準的監督以保證員工符合規定的標準同時達到或超越客人的期望
10. Liases with the kitchen, stewarding, bars, housekeeping and engineering to ensure that the operation runs smoothly in areas of joint responsibility
與廚房,管事部,酒吧,客房部及工程部等相關部門協調以確保每日運營順利進行
11. Assists in the planning and execution of promotional activities as directed
按要求輔助上級計劃與執行食品的促銷活動
12. Maximises revenue in the outlet by implementing upselling proceedures
通過實踐產品推銷技巧實現利潤最大化
13. Assists in monitoring and controlling the financial performance of the outlet controlling costs and expenses
在成本與花銷的控制等財務事項中發揮監督與控制的作用
14. Assists in monitoring and controlling the hotel’s OE inventory and participates in inventory taking
監督及管理酒店的盤點并積極參與盤點的具體工作
15. Conducts frequent front and back of house checks ensuring mise-en-place, service procedures, standards of cleanliness and hygiene, repair and maintenance, employee grooming and manning levels are in order and takes appropriate action where necessary
徹底并反復檢查以確保運營的準備工作,服務程序,衛生情況,設備的維修及保養,員工形象及禮貌等就緒無誤,若有缺失則立即采取行動
16. Assists in the maintenance of efficient administration preparing and submitting reports on time as directed
按照要求在保持高效的準備工作及及時總結報告中起到積極作用
17. Assists in the selection, training and evaluation of subordinate employee
幫助選拔,培訓及評估下屬員工
18. Coaches, counsels, disciplines and develops subordinate employees
鍛煉,勸勉,規范及發展下屬員工