·?Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
在餐廳的前部迎接所有賓客和有可能的賓客，確保完成以下工作：
o?Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards
o?確保在開始營業(yè)前餐廳準備就緒，侍應生和餐桌服務員都遵守開始營業(yè)規(guī)范。
o?Ensure restaurant operating equipment is clean and in working order
o?確保餐廳運營設備的清潔并正常工作。
o?Maintaining impeccable uniform and personal presentation standards in accordance with hotel policy
o?按照酒店的規(guī)定保持工服和個人儀表的高標準。
o?Welcoming guests to the Restaurant, by using the Restaurant name
o?迎客人光臨餐廳，使用餐廳的名稱。
o?Inquiring if they have a reservation and noting it in the reservation book if they do
o?詢問客人是否有預訂，如有預定在預訂冊上做記錄。
o?Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book
o?為客人登記預訂并注有用餐喜好，如客人沒有預訂則在預訂冊上記錄。
o?Being attentive to guest requests
o?周到的滿足客人要求。
·?Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
陪同客人前往喜歡的餐臺或預訂的餐臺，按餐廳標準安排客人就坐。
·?Take telephone bookings and document in the Reservation book according to restaurant standards
接聽電話訂位并按餐廳的規(guī)范在預訂冊上記錄。
·?Train wait staff and bus staff in hostess standards
按領位員的標準培訓員工。
·?Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor
周到的為客人服務，并盡可能解決客人的投訴，向上級領到報告所有事件。
·?Maintain responsibility of cleanliness of hostess stations
保持迎賓臺的清潔。
·?Maintain responsibility of cleanliness of all menus and drink menus
保持所有菜單和飲料單的清潔。
·?Assist with beverage service
協(xié)助飲料服務。
·?Assist with food service
協(xié)助食品服務。
·?Maintain detailed knowledge of menu, including daily specials
對菜單有具體的了解，包括每日特價。
·?Ensure tables are cleared quietly and efficiently
確保迅速且高效的清理餐桌。
·?Carry food and beverage trays in a safe manner to minimize breakages
安全的舉餐盤使破損將到最低。
·?Complete dockets accurately and clearly
準確和清楚的填寫收據(jù)。
·?Maintain current information on all general activities of the hotel
了解當前酒店所有的活動。
·?Communicates to his/her superior any difficulties, guest or internal customer comment and other relevant information
與上級交流疑難問題，客人或內(nèi)部客戶的意見以及其它相關信息。
·?Establishes and maintains effective employee working relationships
與員工建立并保持良好的工作關系。
·?Attends and participates in daily briefings and other meetings as scheduled
按計劃參加并參與每日例會及其它會議。
·?Attends and participates in training sessions as scheduled
按計劃參加培訓活動。
·?Prepares in advance food, beverage, material and equipment needed for the service
事先準備服務所需的食品、飲料、材料和設備。
·?Implements the hotel and department regulations, policies and procedures including but not limited to:
實施酒店和部門的規(guī)定、政策和工作程序，包括但不限于：??
o?House Rules and Regulation
酒店的規(guī)則和規(guī)定
o?Health and Safety
健康和安全
o?Grooming
儀表儀容
o?Quality
質量
o?Hygiene and Cleanliness
衛(wèi)生和清潔
·?Performs related duties and special projects as assigned
執(zhí)行被分派的相關任務和特殊項目。
