PRINCIPALRESPONSIBILITIES 主要職責
1.????????Process all incoming and outgoing callsaccurately and courteously.
禮貌接聽來電，正確轉接電話。
2.????????Ensures smooth internal telecommunicationas per hotel standards.
根據酒店標準，確保酒店內部電訊順暢。
3.????????Records and controls accurately wake upcalls.
準確記錄及操作客人叫醒電話。
4.????????Pages guests in co-operation withconcerned departments.
與相關各部門密切合作，協助尋呼客人。
5.????????Records all entries on traffic sheets.
隨時記錄客人所有需求及工作信息。
6.????????Assists guests with international callsand directory queries.
幫助客人接轉國際長途，并解答相關疑問。
7.????????Calls guests by name whenever possible.
隨時隨地稱呼客人姓名。
8.????????Contact staff member for emergency.
緊急時協助聯系內部人員。
9.????????Abides by principles of guest privacy.
遵守規定，為客人信息保密。
10.???? Handlesguest’s needs or requests and reports complaints to the Service CenterSupervisor.
處理客人需求，將客人投訴及時匯報服務中心主管。
11.???? Reporton logbook daily.
記錄部門日志。
12.???? Billcalls costs.
監督電話成本入帳。
13.???? Awareof local telephone listings and frequently dialed numbers.
熟知當地常用電話號碼。
14.???? Strictlyabides by standards policies and procedures governing cases of emergency suchas fire, bomb scare and other critical situations.
嚴格履行酒店緊急情況的標準及工作操作流程，如火災，恐嚇及其他危險情況。
15.???? Advisesdefects on switchboard equipment to Supervisor.
及時將機房設備的損壞情況匯報主管。
16.???? Maintainsa clean work environment.
保持工作環境的整潔。
17.???? Attendsto all guest queries and requests promptly.
關注客人的所有需求及疑問。
18.???? Maintainsdetailed knowledge of the Hotel’s fire, life and safety system.
確保熟知消防救生及安全系統。
19.???? Maintainsdetailed knowledge on the Emergency Response Team and workings of the telephoneroom in this regard.
熟知應急反應小組的工作細節。
20.???? MaintainHotel Information.
熟知并更新酒店信息。
21.???? Isfully aware of Credit procedure.
熟知財務制度。
22.???? Isfully aware of LHG standards.
熟知康得思酒店的標準。
23.???? Isfully aware of fire, safety & security procedure.
熟知防火及安全的所有步驟及標準。
24.???? Performsrelated duties and special projects assigned.
能夠完成所有相關及指派工作。
25.???? Observes,obtains and notes down any useful guest preferences or comments received andpasses them to his supervisor to be kept by the hotel for future reference.
觀察，收集并記錄客人的喜好或建議，并交給主管為飯店保存，以便日后參考。
26.???? Readyto take orders for Room Service. And familiarize the outlet service hour andmenu.
為客人提供點餐服務。熟知酒店餐廳的營業時間和菜單。
HUMANRESOURCES
人力資源：
1.????????To ensure good interdepartmentalcommunication, network and teamwork.
確保良好的內部溝通，網絡服務和團隊合作.
2.????????To attend all meetings and training asrequired.
參加必要的培訓和會議
3.????????To act on all decisions departmentmeetings
確保執行部門做出的決議
4.????????To maintain the appropriate standards ofdiscipline for dress, hygiene, uniform, appearance posture and conduct of allGuest Service Personnel.
遵守酒店的規章制度，保持良好的儀容儀表
FinancialResponsibilities
財務職責
Inconjunction with the EDP Department to ensure the hotel system is maintained inaccordance with the standard operating procedures.
與IT部門員工合作按照酒店標準確保酒店的電話支持系統及設備可以得到常規維護與保修.
OccupationalHealth and Safety Responsiblities
職業認知及安全責任
1.????????Demonstrate Awareness of OH&S policiesand procedures and ensure all procedures are conducted safely and withinOH&S guidelines.
確保熟知崗位安全責任并嚴格遵循運用到實際工作中。
2.????????Be aware of duty of care and adhere tooccupational, health and safety legislation, policies and procedures.
熟知并貫徹所用崗位職責，安全條例及規章制度。
Befamiliar with property safety, first aid and fire and emergency procedures andoperate equipment safely and sensibly.
熟知公司安全條例，急救，防火及緊急事件處理程序，并安全機智地運用相關設備。
3.????????Initiate action to correct a hazardoussituation and notify supervisors of potential dangers.
對危險情況能夠采取相關行動，并將潛在危險向主管報告。
4.????????Log security incidents and accidents inaccordance with hotel requirements.
根據酒店要求，將意外事件記錄在案。
