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Job Summary 職位簡述 To supervise, direct, assist and assure the completion of housekeeping tasks assigned to attendants in guest rooms and corridors as per resort standards. 監(jiān)督，指導，協(xié)助并確保安排給客房服務員和走廊員工的工作任務按度假酒店標準完成。 Key Duties and Responsibilities 主要義務和職責 To report for duty punctually wearing the correct uniform and name tag at all times. 準時報到上班，始終穿著正確的統(tǒng)一著裝和佩戴名牌。 To ensure proper grooming always as per company policy. 確保恰當儀表，始終符合公司政策。 To attend daily briefing in selected areas conducted by direct leader 在選定區(qū)域出席由直接領導進行的日常通報會。 To champion the company values and objectives such as JDP, MS and Emp. Survey 擁護公司的價值觀和目標，如JDP、MS和 Emp. Survey. Supervise and coordinate all team members ensuring guests receive prompt and courteous service and all areas of the operation are running as per resort standard procedures and policies. 監(jiān)督和協(xié)調所有的員工，確保顧客收到及時、周到的服務，并且所有的營運區(qū)域按照酒店標準和程序運營。 Supervise and inspect guest rooms and corridors. 監(jiān)督和檢查客房和走廊區(qū)域。 Supervise deep cleaning and special task schedules, ensuring all rooms and floor areas are cleaned as per resort standards. 監(jiān)督大清及特殊事物的日常計劃安排，確保所有房間和走廊的清潔符合度假酒店標準。 Supervise and reports to the Housekeeping Manager regarding the upkeep of furnishings, facilities, and equipment 監(jiān)督并匯報有關家具，設施和設備的保養(yǎng)給客房經理。. Carries out good communication with team members ensuring performance is effectively managed. 團隊成員之間進行良好溝通確保實現(xiàn)有效管理。 Attends and supervises that team attends to duty in proper uniform, on time and well groomed 注意和監(jiān)督團隊成員準時上班并穿著適當?shù)闹品陀辛己玫膬x表 Attends daily briefing with Housekeeping Manager ensuring a complete understanding of tasks for self and team members. 同部門經理參加每日列會確保對自己和團隊成員的工作安排有全面的理解。 Identifies and ensures highest possible standard of cleanliness and maintenance of guest rooms and corridors. 確保客房及走廊的清潔和維護達到最高標準。 Supervises usage of guest room supplies and amenities are at a realistic cost. 監(jiān)控客房備品和易耗品的使用量處于可控成本內。 Supervises that Housekeeping procedures are kept updated and in accordance with health and safety policies for personnel and guests. 監(jiān)督和控制客房的管理程序，并根據(jù)客人和員工的健康和安全政策進行更新。 Carries out good communication with team members ensuring performance is effectively managed. 與團隊成員進行良好的溝通，確保有效管理績效。 Is fully trained on all Housekeeping tasks and procedures being able to assist utility porters and guest room valets with any requirements 有關客房工作任務和操作程序接受過全面培訓，在需要的情況下能夠協(xié)助物流員和客房服務員。 Has full knowledge of hotel layout of guest rooms, corridors, storage space and back of house areas. 對酒店客房，走廊，倉庫和后區(qū)的布局有全面的了解。 Ensures all guest requirements are adhered to as per resort standards. 根據(jù)度假酒店標準遵循所有顧客要求。 Supervises the cleanliness of back landings and all storage on the guest floor. 監(jiān)督所有后區(qū)和樓層倉庫的清潔。 Monitors and maintains the inventory of supplies in the pantries on guest floors. 監(jiān)督和控制樓層工作間備品的庫存。 Supervises training needs within the department and carries out on the job training when required. 監(jiān)督部門內部的培訓需求并在需要時執(zhí)行在職培訓。 Is fully trained on resort emergency procedures and first aid as per resort standards. 按照度假酒店標準接受了酒店應急程序和急救的充分培訓。 Supervises and assists in keeping up to date team member records. 監(jiān)督和協(xié)助所有隊員的記錄保持最近狀態(tài)。 Communicates and reports correctly all issues, incidents or malfunctions as per resort standards. 根據(jù)度假酒店標準正確地記錄和傳達所有的問題，事件和故障。 Is flexible in working hours and scheduling as per resort requirements. 按照度假酒店要求，工作時間和排班靈活。 Conducting disciplinary action and coaching of colleagues when necessary. 在必要情況下對員工進行紀律處分和書面警告。 Is fully in-charge Guest Room Valet Task allocation. 全面負責客房服務員的工作分配。 Carries out any other job related duties as requested by the resort. 執(zhí)行度假酒店所要求的任何其他與工作相關的職責。 To assist in documentation of projects such Departmental Meeting, Trainings. 協(xié)助編制部門會議，培訓等項目文件。 To assist Evening Team Leader in developing GRA’s improvement of quality in room cleaning / turndown and to develop excellent customer awareness skills. 協(xié)助下午班主管提高房間清潔、夜床服務的GRA質量改善同時培養(yǎng)優(yōu)秀的顧客意識技能。 Coordinate and manages deep cleaning and special task schedules, ensuring all rooms and floor areas as per hotel standards. 協(xié)調和管理房間深層清潔和特殊任務的計劃安排，確保所有房間和走廊區(qū)域符合酒店標準。