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工作職責(zé) 1.負責(zé)運營培訓(xùn)文件的編寫和實施，指導(dǎo)質(zhì)量檢查和品質(zhì)提升等工作； 2.對連鎖體系運營標準的提升提供指導(dǎo)意見，負責(zé)運營管理課程的講授.輔導(dǎo); 3.負責(zé)檢查.監(jiān)督.指導(dǎo)區(qū)域內(nèi)酒店對總部下達的各項制度.標準的執(zhí)行情況。4.負責(zé)集團公司酒店產(chǎn)品運營管理標準體系的建設(shè)，制定標準化流程.管理規(guī)范和SOP文檔； 5.分析收集門店月報，找出痛點，給出合理化建議 任職資格： 1.在高星級酒店從事過房務(wù)管理或運營5年以上； 2.有總部管理經(jīng)驗，擅長制度體系梳理，熟知酒店管理知識及標準化運營； 3.學(xué)習(xí)能力強.執(zhí)行力強； 4.認同企業(yè)價值觀。

Responsible for the management and coordination of all departments within the Rooms Division. ?Plan, develop, implement and evaluate the services given to our internal and external guests. Lead the team to strive for the perfection in order to comply with the brand standard and exceed the guests’ expectations. Deliver unique experiences and coach the colleagues to create amazing experiences and everlasting memories for our guests. Drive for the financial result.? 負責(zé)房務(wù)部所有部門事務(wù)的管理與協(xié)調(diào)。策劃、開展、執(zhí)行并評估所應(yīng)為內(nèi)部和外部客人提供的所有相關(guān)服務(wù)。帶領(lǐng)團隊遵循品牌標準，力求完美并超越賓客的期待。為賓客創(chuàng)造獨特的入住體驗，指導(dǎo)同事為賓客營造驚喜并為其留下永恒回憶。推動財務(wù)業(yè)績。 Guest satisfaction?賓客滿意度 1.?Audit colleague’s adherence to Resort policies and procedures; follow up with designated personnel where needed 審查團隊成員對度假酒店的規(guī)章制度的信守度，如若需要則與指定人員跟進 2.?Monitor the colleague’s interaction with guests, ensuring prompt and courteous service; resolve discrepancies with respective personnel 監(jiān)督同事的對客服務(wù)，要求服務(wù)及時到位并彬彬有禮，如與要求不符則要跟相應(yīng)人員交涉解決 3.?Encourage positive guest relations at all times 任何時候都要鼓勵積極正面的對客關(guān)系 4.?Observe guest reactions and share with colleagues to ensure guest satisfaction 觀察客人的舉止反應(yīng)并及時與同事分享從而確保賓客的滿意度 5.?Anticipate guests’ needs, respond promptly and acknowledge all guests 預(yù)測賓客的需求，及時答復(fù)并回應(yīng)所有客人 6.?Monitor and handle guest feedback and ensure guest satisfaction 監(jiān)管并處理客人反饋，確保賓客滿意度 Financial?財務(wù)業(yè)績 1.?Prepare monthly, quarterly and yearly Rooms Division financial forecasts 準備房務(wù)部的月度、季度、年度財務(wù)預(yù)測 2.?Prepare annual CAPEX 準備年度固定資產(chǎn)支出計劃 3.?Monitor monthly status of all accrual categories 監(jiān)督每月所有類別的自然增長情況 4.?Monitor the effectiveness of implementing corporate guides 監(jiān)督總部下達指示的執(zhí)行效力 5.?Assist in any Rooms Division inventories? 協(xié)助房務(wù)部的種種庫存盤點 6.?Manage the cost control and drive for the financial result? 成本管理并推動財務(wù)業(yè)績 Leadership?領(lǐng)導(dǎo)力 1.?Provide training, development, professional discipline and positive support for all management personnel to ensure qualitative standards and growth for both the individual and the operation 為部門所有的管理人員提供培訓(xùn)、發(fā)展、職業(yè)紀律和正面支持從而保證服務(wù)質(zhì)量的高標準及個人和集體的發(fā)展 2.?Administer quarterly performance evaluations for all managers 做好季度管理級別經(jīng)理的工作表現(xiàn)評估 3.?Establish and maintain quality recognition programs within the division 確保部門內(nèi)部實施品質(zhì)獎勵計劃 4.?Mentor and train the top performers in the team to the next level 對團隊表現(xiàn)突出的人員給予指導(dǎo)為下一個級別的晉升做好準備 5.?Inspect the grooming and attire of colleagues; rectify any deficiencies 檢查同事的儀容儀表和著裝，不符合標準者及時改正 6.?Provide feedback to all colleagues on their performance. ?Handle disciplinary feedback and counsel colleagues and managers according to Resort standards 為同事們的工作表現(xiàn)給予反饋，根據(jù)度假酒店的標準對于違反規(guī)章制度者給予指正和忠告 Marketing?市場營銷 1.?Assist in the development of new marketing ideas within the division 協(xié)助開發(fā)部門內(nèi)部的新行銷方案 2.?Coordinate with Director of Marketing for new promotions relevant to Rooms Division 配合市場通訊總監(jiān)開展新的房務(wù)部相關(guān)促銷活動

You will be responsible for?the efficient running of?the division in line with Hyatt International's Corporate Strategies and?brand standards, whilst meeting?employee, guest and owner expectations. The Director of Rooms is responsible to ensure the smooth and efficient running of all operational aspects of the Rooms Division and to ensure that the various departments are run according to the standards set for the brand in general and the hotel specifically. Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Director of Rooms, or Front Office Manager in larger operation. Good problem solving, administrative and interpersonal skills are a must.

崗位概述： 全面負責(zé)房務(wù)部運營，確保客人體驗指數(shù)最大化和成本支出最小化。 職責(zé)義務(wù)： 1．為總經(jīng)理提供專業(yè)化建議并能夠高效執(zhí)行和支持幫助完成酒店戰(zhàn)略性目標。 2．在保證戰(zhàn)略目標質(zhì)量的同時實現(xiàn)投入最小化和產(chǎn)出最大化。 3．確保運營完成財務(wù)總體各項目標。 4．監(jiān)督并定期回顧部門質(zhì)量標準。 5．協(xié)調(diào)房務(wù)部各部門的項目。 6．遵循酒店預(yù)算、營運預(yù)測并參照地方法律法規(guī)，合理準備安排員工工作時間和年休假。 7．督促客人調(diào)查問卷和賓客體驗指數(shù)并明確不足與補救服務(wù)措施。 8．控制監(jiān)督房間狀態(tài)、房型和出租率。 9．確保培訓(xùn)體系的完善有效執(zhí)行，并確保所有員工具備高效有效完成工作必備的工作技能技巧。 10．承擔(dān)保持外觀規(guī)范的整體責(zé)任，確保各項設(shè)施和設(shè)備的清潔，正常運轉(zhuǎn)，并得到妥善維護。 11．迅速敏捷的對客人抱怨和要求作出反應(yīng)。 12．每年定期完成更新房務(wù)部工作標準和程序。 13．檢查VIP房間和套房，保證房間設(shè)備實施和布置完好有效。 14． 參與準備酒店戰(zhàn)略運營計劃的制定。 15．每月準備預(yù)測報告并召開綜合性部門會議，內(nèi)容包括對需要特別處理和提供詳細信息的程序及活動的總結(jié)。 16.保持團隊的良性發(fā)展和人員穩(wěn)定性，創(chuàng)造團隊間的協(xié)作和良好溝通，團隊的建設(shè)和發(fā)展 17. 酒店管理層制定的其他運營要求

崗位概述： 負責(zé)房務(wù)部短期和長期的規(guī)劃以及日常運作的管理。作為酒店的執(zhí)行委員會成員之一參與酒店的運營管理。 崗位要求： 1. 至少5年在奢華品牌酒店房務(wù)部管理崗任職經(jīng)驗 2. 至少1年以上房務(wù)部總監(jiān)任職經(jīng)驗 2. 流利的中英文溝通能力 3. 有大型酒店運營經(jīng)驗優(yōu)先 4. 優(yōu)秀的團隊合作和管理能力

Job Description -?To ensure the smooth and efficient running of all operational aspects of the Rooms Division and to ensure that the various departments are run according to the standards set for the brand in general and the hotel specifically. -?Develops and maintains a detailed Department Operations Manual that reflects Policies & Procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes. -?Liaises closely with Sales and Marketing Department, ensuring the proper market mix and achieving maximum room revenue. -?Prepares and regularly updates Rooms Departmental Budget in close cooperation with the General Manager and Director of Finance, ensuring targets are met and costs are effectively controlled. -?Directs subordinates to ensure productivity meets standards given in accordance with Hyatt Design Standards & Criteria and the Hyatt Hotels Corporation Rooms Operations Manual. -?Delegates appropriately duties and responsibilities to equipped and resourceful associates, nurturing and developing them whilst ensuring standards of operation and safety are maintained. Qualification - High standards of personal presentation & grooming. -?Proficient in English listening, speaking, reading and writing. -?At least 2 years of experience in the same position in a luxury brand hotel.

POSITION PURPOSE 職位目標 Director of Rooms is responsible for ensuring hotel provides the highest level of guest service and ensuring that standards are maintained for all positions within the entire Rooms Division. The Director of Rooms will be responsible to guide all sub-departments in achieving hotel strategic directions through continual focus and reference to these strategies and our vision. The Director of Rooms also serves as a resource to the overall operations of the hotel by providing assistance and direction as needed. 房務(wù)總監(jiān)負責(zé)確保房務(wù)部部所有同事都按照服務(wù)標準與程序為客人提供最優(yōu)質(zhì)的服務(wù)。并通過持續(xù)地關(guān)注與指導(dǎo)，確保酒店的戰(zhàn)略方針及遠景規(guī)劃在房務(wù)部的工作范圍內(nèi)得以實現(xiàn)。同時，房務(wù)總監(jiān)也將根據(jù)需求為酒店整體的運營策略提供資源和協(xié)助。 ? KEY ROLES & RESPONSIBILITIES 關(guān)鍵角色和職責(zé) Manage the Daily Rooms Operations 管理房務(wù)部日常運營 ·Communicate management (Front Office, Butler, Housekeeping, SPA & Recreation, and Engineering) strategy and targets to department heads and line talent and lead the team to achieve the goal(s). 與各部門經(jīng)理（前廳部、管家部、客房部、水療和康樂部、工程部）及第一線人才傳達管理戰(zhàn)略及任務(wù)，并帶領(lǐng)整個房務(wù)部團隊達到目標。 ·Manages all operational tasks as well as their respective delegation and follow-up, to ensure the smooth of operation and the highest level of guest satisfaction. 管理房務(wù)部所有運營任務(wù)以及與之相關(guān)的委派與跟進，以確保運營順暢和客人滿意。 ·Coordinate with Revenue Management and Sales to maximize room occupancy, rates and profits. 與收益管理和銷售團隊協(xié)作，最大化酒店入住率、收入和利潤。 ·Goes through the Guest Arrival & In House list, share the guest comments and requirement with Rooms Division team and other departments such as F&B, S&M etc., arrange Front Office Manager/Head Butler/Executive Housekeeper to check and follow up the guest require to be completed; to check the VIP rooms daily as well. 每日梳理客人預(yù)抵及在店客人信息，與本部門及其他部門如餐飲部、市場銷售部等分享；安排前廳部經(jīng)理、首席管家或行政管家檢查跟進客人的要求是否得到落實；并親自對重要客人的房間進行日常檢查。 ·Conduct daily walk through to ensure LQA standards and cleanliness together with all Rooms Division policies and procedures are adhered in front and heart of the house areas. Initiate action to correct a hazardous situation and notify ERT of potential dangers. 進行每日巡視以確保質(zhì)量標準、衛(wèi)生標準及所有房務(wù)部的政策與程序在前場和后場區(qū)域都被遵守和執(zhí)行，并在發(fā)現(xiàn)安全隱患時采取行動并通知危機處置團隊。 ·Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner. 參與部門日常運營，以確保客人或同事的問題能夠在最短的時間內(nèi)以專業(yè)的方式得以解決。 ·Monitors and controls inventories for operating equipment and items to ensure par stocks are maintained, to order the replacements within plan. 管理和控制運營設(shè)備及物資儲存數(shù)量的盤點，進行計劃性采購。 ·Participates in conducting weekly inspections and ensures physical facilities are kept in operational condition by full implementation of preventive maintenance programs and judicious planning and management of FF& E, as directed. 參與每周的視察確保各項設(shè)施的運行狀態(tài)與定期維護計劃相符合，并管理好固定資產(chǎn)。 ·Adhere to and promote the health & safety policies to ensure a safe work environment and knowledgeable safety & emergency procedures for all colleagues. 堅持并推行健康與安全政策，以確保安全的工作環(huán)境；同時確保所有同事都熟悉了解并掌握安全及緊急程序。 ·Verifies that all information requested by the local police authorities are adhered to and prepared accurately. 確保由當(dāng)?shù)貓?zhí)法部門所要求的全部事項都被嚴格遵守并實行。 ·Maintains ‘Safe Food & Hygiene Standards’ and all information security standards compliance of Rooms Division at 100%. 確保《食品安全與衛(wèi)生標準》和所有信息安全標準在房務(wù)部被百分之百的執(zhí)行。 ? Provide Guests’ Experience that Exceed Guests’ Expectations 為客人帶來超越期待的入住體驗 ·Systematic guest recognition program to ensure guests and particularly those of known repeat guests and other VIPs receive special attention. Visit long staying & regular guests, to build and maintain a good relationship with them. 系統(tǒng)化賓客認知流程以確保對賓客尤其是對常客的認知度，同時保證貴賓得到特殊關(guān)注；經(jīng)常性的拜訪長住客和常客，與客人建立良好的關(guān)系。 ·Seeks feedback on guest satisfaction from each of the channels, and resolves problems in accordance with our Mission Statement and philosophy of talent empowerment, and conduct case study within the team. 尋求各個渠道上關(guān)于客人滿意度的反饋，并根據(jù)我們的使命宣言和人才賦權(quán)的理念來解決問題，并在之后對客人提出的意見或表揚及時與團隊成員進行案例分享。 ·Systematizes internal communication channel, to ensure accuracy and efficiency in link of guest needs delivery. 系統(tǒng)化內(nèi)部溝通渠道，以確保客人需求被準確并高效地滿足。 ·Full utilization of PMS/Royal Service Manager/InTouch/iConcierge by analysis Big Data to adjust operational procedures and embrace guest experience. 充分利用各類酒店管理系統(tǒng)和軟件進行大數(shù)據(jù)分析以改進提高賓客體驗。 ·Sets short term and long term measurable objectives to continually improve service levels. 為部門設(shè)置時效性不同的、可衡量的標準，以達到提升服務(wù)水準的目的。 ·To monitor Rooms Division personnel and training to ensure guests receive prompt and courteous services. 有效督導(dǎo)管理房務(wù)部人員及培訓(xùn)以確保客人得到最快捷、滿意的服務(wù)。 ·Liaison between all sub-departments and rest of hotel effective for guest experience. 在房務(wù)部與酒店其他部門之間有效的溝通來提高賓客體驗。 ·Focuses on the stay experience for ALL members. 致力于提升雅高會員的入住體驗。 ? Management and leadership of the Front Office Team 管理及領(lǐng)導(dǎo)房務(wù)部團隊 ·Make sure Rooms Division complete Division/Department Target and support hotel target on GOP, LQA, EHC, EES and CR. 確保房務(wù)部門完成并協(xié)助酒店完成經(jīng)營毛利潤、賓客體驗質(zhì)量，衛(wèi)生審計, 員工滿意度和企業(yè)社會責(zé)任目標值。 ·Creates an environment that allows colleagues to achieve job fulfillment and provides a path for career development with Brand.? Develops strong teams through active involvement in the operations and through the development and support of a continually evolving team. 為所有同事創(chuàng)造出一個可以完成工作任務(wù)并在品牌內(nèi)得到提升與發(fā)展的工作環(huán)境。通過積極參與運營以及對同事的支持與發(fā)展來建立一個持續(xù)進步的團隊。 ·Provides guidance and motivation to the Rooms Division Team. Establishes and communicates on a daily basis with the Rooms Division Team. A strong commitment to Colleague Satisfaction. 指引并激勵房務(wù)團隊，與團隊建立實時的溝通，并且對人才滿意度負責(zé)。 ·Supports the Rooms Division team to be consistent in service, use a collaborative, enabling leadership style, have regular team meeting. 通過協(xié)作與授權(quán)相結(jié)合的領(lǐng)導(dǎo)方式，與定期召開部門會議的方法相結(jié)合，確保房務(wù)部保持始終如一的服務(wù)質(zhì)量。 ·Controls the duty roster for sub departments guaranteeing quality as well as considering the highest personnel cost efficiency. 在保證服務(wù)質(zhì)量的同時，通過對各分部門排班的管控以達到效率最大化的目的。 ·Drafts and evaluate work flows to improve and optimize organization. 對工作流程進行制定和評估以達到優(yōu)化提升的目的。 ·Recruit, induct and train a Rooms team who are competent and confident to exceed guest expectations. 招聘、任命和培訓(xùn)出一個可勝任且有信心超越客人期待的房務(wù)部團隊。 ·Creates career development plans for all talents who are either part of the Talent Pool or High Potentials. 為團隊中的高潛力人才創(chuàng)建職業(yè)發(fā)展規(guī)劃。 ·Use the performance review process to identify and develop talent for growth management performance issues, using a coaching styles. 以輔導(dǎo)的方式，通過績效評估系統(tǒng)來認知和發(fā)展人才。 ·Carry out disciplinary actions in line with hotel procedures. 按照酒店規(guī)章制度對不合適的行為采取相應(yīng)措施。 ? Involvement as a Member of the Executive Committee 酒店行政委員會職能 ·Assist in the preparation, development and implementation of the Strategic Plan, Marketing Plan, Budget and Goals Program to ensure on an on-going basis optimum guest satisfaction, sales potential and profitability. 參與策略計劃、市場計劃，預(yù)算和目標計劃的準備、實施和推進，確保持續(xù)的最佳的客戶滿意度、銷售潛力和利潤。 ·Involvement in annual budgeting and manning guide process, monitor revenue and responsible for profit & loss. 參與收入預(yù)算和人員預(yù)算的制定，關(guān)注收入并對部門損益負責(zé)。 ·Assist in monitoring present and future trends, practices and systems in the hotel industry and determine and ensure execution of competitive programs as directed. 關(guān)注酒店行業(yè)目前和將來的發(fā)展趨勢、應(yīng)用實踐和系統(tǒng)使用，確保既定的競爭計劃的實施。 ·Maximizes rooms revenue through participating in yield management group meetings and implementing and supporting agreed upon Revenue Management strategies and practices. 通過參與收益管理相關(guān)會議，以及支持并執(zhí)行收益管理戰(zhàn)略規(guī)劃及策略，以達到客房收入最大化的目的。 ·Attend monthly financial related meetings and ensure all accounting procedures are adhered to throughout the division, including monitoring guest balance and city ledger accounts. 參與月度財務(wù)相關(guān)會議，關(guān)注賬目信息，以確保所有財務(wù)制度在部門內(nèi)被嚴格執(zhí)行。 ·Oversee all labor cost controls within budget limits and occupancy variances to maximize productivity. 通過監(jiān)督管控人工成本與入住率之間的差異來最大化勞動生產(chǎn)率。 ·Ensure cleanliness and appearance of all guest related areas. 確保所有對客區(qū)域的清潔和外觀符合品牌標準。 ·Arranges Rooms Division monthly hygiene inspection with Hygiene Manager, collects defects report & submits action plan, to ensure Safe Food & Hygiene Standards be implemented without any compromises. 與衛(wèi)生經(jīng)理協(xié)調(diào)安排房務(wù)部月度衛(wèi)生檢查，收集缺陷報告并提交行動計劃，以確保食品衛(wèi)生安全標準被嚴格地執(zhí)行和落實。 ·Ensures clear communications with all other department heads. 確保與酒店各部門經(jīng)理/總監(jiān)之間的溝通順暢。 ·Participate in hotel’s Executive on Duty program (if needed). 參與酒店的行政值班（如需）。 ? PERSONAL ATTRIBUTES 個人品質(zhì) ·Strong organizational & leadership skills 優(yōu)秀的組織能力和領(lǐng)導(dǎo)能力 ·Analytical skills a must combined with creativity and initiative 結(jié)合了創(chuàng)造性和主動性的分析能力 ·Excellent interpersonal & communication skills 優(yōu)秀的人際關(guān)系和溝通能力 ·Highly organized, quality and results oriented person 極具計劃性，并以質(zhì)量和結(jié)果為導(dǎo)向 ·A passion for perfection 追求完美 ·Service oriented with an eye for details 以服務(wù)為導(dǎo)向的敏銳洞察力 ·Confidently able to resolve problems and make decisions 自信的解決問題與決策的能力 ·Good presentation and influencing skills 優(yōu)秀的表達和影響力 ·Adaptable and flexible and able to embrace and respond to change effectively 適應(yīng)性強，靈活并能有效地接受和應(yīng)對變化 ·Effective management style, hands-on and approachable 有效的管理風(fēng)格，親力親為，平易近人 ·Proven effective development of others, great motivator 善于發(fā)展他人及卓越的激勵能力 ? QUALIFICATIONS 任職資格 ·Bachelor or similar degree from an accredited college or university with major work in Tourism/Hotel Management as well as sound training and education in the international luxury hotel business management. 酒店管理或相關(guān)專業(yè)的本科或?qū)？茖W(xué)歷，并在國際奢華酒店管理方面進行過良好的培訓(xùn)和教育 ·Minimum five (5) years relevant experience in a managerial position of Front Office/Housekeeping or minimum three (3) years relevant experience in a similar position of Rooms Division in a renown international hotel brand 在知名國際酒店內(nèi)從事至少五年前廳/客房管理崗位或至少三年房務(wù)部類似崗位的經(jīng)驗 ·Bilingual in Mandarin and English 優(yōu)秀的中英文聽說讀寫能力 ·PMS?& Office software knowledge 熟悉并掌握Opera酒店管理系統(tǒng)及各類辦公軟件 ·Budgeting?and P&L experiences 熟悉預(yù)算制定和管控損益 ·Understanding?of Revenue Management processes 了解收益管理 ·How to manage guest experience, understands and can use reporting RPS, etc. 了解如何管理賓客體驗系統(tǒng)，并可熟練使用報表工具對其進行分析

To be responsible for short and long term planning as well as day-to-day operations of the Whatever/Whenever Department and related areas.? To recommend budget amounts and manage expenses within approved constraints.? Major areas of responsibility/management include: Welcome, Whatever/Whenever, Style, Away Spa and FIT. To participate in total hotel management as a member of the hotel’s Executive Committee. 負責(zé)隨時/隨需部和其他相關(guān)區(qū)域短期和長期的規(guī)劃以及日常運作，制定預(yù)算金額，并在批準的限制范圍內(nèi)管理費用。主要管理的區(qū)域包括：迎賓部，隨時隨需部，客房造型部，水療及健身中心。作為酒店執(zhí)行委員會的成員，參與酒店的全面管理。 4 years’ experience in the guest services, front desk, housekeeping,sales and marketing, management operations, or related professional area. ; 2years’ experience in the guest services, front desk, housekeeping, sales andmarketing, management operations, or related professional area. : 4年以上賓客服務(wù)、前臺、客房部、市場營銷、管理運作或相關(guān)專業(yè)經(jīng)驗；2年以上對客服務(wù)、前臺、客房部、市場營銷、管理運作或相關(guān)專業(yè)經(jīng)驗。

崗位職責(zé) 根據(jù)上級的工作指示和酒店確定的經(jīng)營方針和目標，負責(zé)制定房務(wù)部年度預(yù)算、經(jīng)營計劃，并有效組織實施與監(jiān)控，實現(xiàn)預(yù)期目標，嚴格控制成本和降低消耗，以最小的成本，獲取最大的經(jīng)濟效益。 1. 制定房務(wù)部各部門的經(jīng)營計劃，組織實施和控制，確保實現(xiàn)預(yù)期目標； 2. 主持建立并完善客房部和前廳部的各項規(guī)章制度、服務(wù)程序及標準，并指揮實施； 3. 制定客房部和前廳部的年度預(yù)算，嚴格控制成本和降低消耗； 4. 監(jiān)督考核客房部和前廳部的服務(wù)工作質(zhì)量，督導(dǎo)各部門經(jīng)理切實抓好對員工的崗位業(yè)務(wù)培訓(xùn)，嚴格執(zhí)行規(guī)定的工作流程和質(zhì)量標準，保證優(yōu)質(zhì)高效地完成各項服務(wù)工作； 5. 負責(zé)客房部和前廳部的安全管理工作，督促各部門落實各項安全管理制度，切實做好安全防范工作； 6. 完善房務(wù)部的服務(wù)設(shè)施，健全房務(wù)部設(shè)備財產(chǎn)和物料的管理； 7. 主持房務(wù)部工作例會，布置任務(wù)，檢查督促各部門工作進度，協(xié)調(diào)工作關(guān)系，研究解決經(jīng)營管理中出現(xiàn)的問題； 8. 做好與酒店各部門之間的溝通和配合工作； 9. 督導(dǎo)和考核本部門員工的工作績效，保證部門工作目標的實現(xiàn)； 10. 指導(dǎo)培訓(xùn)員工，不斷提高本部門員工的業(yè)務(wù)知識和工作技能； 11. 定期巡視抽查房務(wù)部所負責(zé)管理的區(qū)域并做好有關(guān)記錄，收集賓客的各項意見和要求，以便及時發(fā)現(xiàn)、改進問題，提高服務(wù)水準； 12. 處理重大投訴時間，及時采取措施，彌補可能產(chǎn)生的不良影響，并對典型案例進行分析和培訓(xùn)，避免同類問題重復(fù)發(fā)生，提高客人滿意度； 13. 做好上級要求的其他工作。 任職要求 1. 大專及以上學(xué)歷； 2. 具有10年以上高星級酒店工作經(jīng)驗，5年以上酒店前廳部或客房部管理工作經(jīng)驗；具備高星級籌開酒店同等職位者優(yōu)先考慮。 3. 全面接受過系統(tǒng)前沿性國際酒店理論，掌握酒店經(jīng)營管理知識及標準服務(wù)流程，熟悉酒店前廳、客房、康樂經(jīng)營管理專業(yè)知識及全面質(zhì)量管理知識，懂得成本管理與核算，具備財務(wù)管理理論尤佳，了解市場營銷和公共關(guān)系知識； 4. 理解國際或國內(nèi)高端酒店品牌的經(jīng)營理念，熟悉經(jīng)濟合同法、旅游法規(guī)、消防、治安管理條例、宗教常識和風(fēng)俗習(xí)慣； 5. 具有根據(jù)酒店發(fā)展目標和發(fā)展規(guī)劃，組織和領(lǐng)導(dǎo)所屬部門完成工作目標的能力； 6. 具有協(xié)調(diào)各方面關(guān)系、培訓(xùn)員工、調(diào)動員工工作積極性、提高服務(wù)質(zhì)量和經(jīng)濟效益的能力。

確保房務(wù)部保持正常高效率的運營面貌,并且保持下屬各部門能夠按照酒店品牌標準和酒店的服務(wù)特性. To ensure the smooth and efficient running ofall operational aspects of the Rooms Division and to ensure that the variousdepartments are run according to the standards set for the brand in general andthe hotel specifically. 定期召開整個部門的溝通會議并確保部門的例會和會議的有效性和必要性 Conducts regular divisional communications meetings and ensure that departmentalbriefings and meetings are effective and conducted as necessary. 禮貌且高效地處理所有內(nèi)部及外部客人的投訴及要求，并跟進確保問題圓滿解決 Handles all guest and internal customer complaints and inquiries in a courteousand efficient manner, following through to make sure problems are resolvedsatisfactorily. 確保每個收入部門（例如：客房、電話、客衣服務(wù)）的運作能通過升級銷售，定價策略和合理的收益管理，做到收入和利潤的最大化，同時確保實現(xiàn)酒店品牌的承諾 Ensures that each revenues generating department (e.g. Rooms, Telephone, andGuest Laundry) is operated in line with maximising revenues and profit throughup-selling, pricing activities and proper yield management, while delivering onthe brand promise. 協(xié)助準備，使用并且更新年度市場營銷計劃，必要時按部門明細分析 Assists in prepare, utilises and updates an Annual Marketing Plan, broken downas necessary by division and/or department. 協(xié)助問候常住客及貴賓，確保恰當(dāng)?shù)靥幚硭麄兊念A(yù)定，房間分配及登記入住 Assists in greeting regular and VIP guests as appropriate, ensures the properhandling of all of their reservations, room assignments and check-inexperience.

營運管理 Operational ? §? 確保部門的服務(wù)始終按照部門營運手冊的標準，高效、一致和禮貌的完成。 Ensures that allservices offered to guests are always available and carried out with efficiencyand courtesy in accordance with guidelines established and documented in theDepartmental Operations Manual. §? 同銷售部緊密合作，確保銷售的最大化以達到房間收入的最大化。 Liaises closely withSales and Marketing Department, ensuring the proper market mix and achievingmaximum room revenue. §? 根據(jù)客人認知計劃，會面和迎接常住店客人和VIP客人。 Meets and welcomesregular and VIP guests in line with the Hotel’s Guest Recognition Programme. §? 同部門負責(zé)人緊密合作，確保準確及時的處理來店團隊、VIP客人和散客。 Liaises closely withall Department Heads to ensure accurate and prompt handling of incoming groups,VIPs and FIT guests. §? 通知總經(jīng)理房間銷售情況和預(yù)訂情況。 Advises GeneralManager on room sales progress and status of bookings. §? 定期對酒店區(qū)域進行檢查以確保干凈整潔和住店客人的舒適，并檢查房間和公共區(qū)域確保提供符合標準的裝飾和用品。 Periodicallyinspects all hotel areas and building premises to ensure cleanliness andcomfort for hotel guests is maintained and that all standards of amenities andtouches are provided in rooms and public areas. §? 協(xié)調(diào)開展各項能夠滿足客人要求的活動。 Coordinates allactivities related to the achievement of guest satisfaction. §? 定期監(jiān)控和分析競爭酒店的商業(yè)活動和趨勢。 Monitors andanalyses the activities and business trends of competitor hotels on a regularbasis. §? 同旅行社、當(dāng)?shù)毓竞秃娇展颈３至己玫暮献麝P(guān)系。 Maintains a closerelationship with travel agencies, local business groups and airlines. §? 計劃和實行有效的促銷活動，通過有效的價格管理確保房間收入最大化。 Plans and implementseffective upselling activities to ensure maximum room revenue through effectiverate management. §? 使常住店客人和潛在客戶滿意。 Entertains frequent and potentialcustomers. 行政 Administration §? 建立完善并且維護部門營運手冊，部門營運手冊應(yīng)當(dāng)反映出酒店政策和程序以及工作過程和標準。確保每年進行回顧，反映出改變。 Develops andmaintains a detailed Department Operations Manual that reflects Policies &Procedures, work processes and standards of performance within the Division.Ensures annual review to accurately reflect any changes. §? 負責(zé)部門行政管理的有效運行，保存酒店的所有記錄和表格。 Responsible for thesmooth function of the Division’s administration, maintaining all hotel recordsand forms. §? 確保客人資料的存檔并隨時保持更新。 Ensures guesthistory files are maintained and kept up-to-date at all times. §? 確保客戶認知項目的不斷更新。 Ensures the ongoingmaintenance of the Guest Recognition Programme. §? 協(xié)助準備年度商業(yè)計劃，確保部門目標充分體現(xiàn)酒店目標并滿足員工需要。 Responsible forpreparing the annual Rooms Business Plan, ensuring Divisional Objectives fullyaddress business objectives of the Hotel and needs of associates. §? 與總經(jīng)理和財務(wù)部總監(jiān)密切合作準備和定期更新房務(wù)部預(yù)算，確保達到預(yù)算目標并且有效的控制成本。 Prepares andregularly updates Rooms Departmental Budget in close cooperation with theGeneral Manager and Director of Finance, ensuring targets are met and costs areeffectively controlled. §? 負責(zé)確保所有的公司、地區(qū)、酒店和政府的報告都精確的編輯并存檔，以及及時的上交。 Responsible forensuring that all Corporate, Regional, Hotel and Governmental reports arecompiled accurately and submitted in a timely manner. 薪資和生產(chǎn)力管理 Payroll & ProductivityManagement §? 通過在整個部門內(nèi)建立靈活的員工編制，實施高效的薪資管理/資源分配。 這將依據(jù)一個靈活的員工基數(shù)（全職員工和臨時工）、多技能及多任務(wù)的原則。 Exercises efficientPayroll Management/ Resources allocation through the establishment of aflexible workforce throughout the Room Division. This will be based on theprinciples of a flexible associate base (Full Time & Part Time associates),multi-skilling and multi-tasking. §? 指導(dǎo)下屬確保生產(chǎn)力水平滿足凱悅設(shè)計標準和凱悅酒店集團房務(wù)部運營手冊的要求。 Directs subordinatesto ensure productivity meets standards given in accordance with Hyatt DesignStandards & Criteria and the Hyatt Hotels Corporation Rooms OperationsManual. §? 關(guān)注改進生產(chǎn)力水平及在可接受的指引下謹慎管理用品/薪資，確保所有設(shè)備的優(yōu)化部署和高效能。 Focuses attention onimproving productivity levels and the need to prudently manage utility/ payrollcosts within acceptable guidelines, ensuring optimum deployment and energyefficiency of all equipment. §? 確保新技術(shù)和新設(shè)備的使用，“靈活處理工作”的同時提高生產(chǎn)力。 Ensures newtechnology & equipment are embraced, improving productivity whilst takingwork out of the system. §? 審查和批準所有票據(jù)及包括房間設(shè)備和用品的訂購要求。 Reviews and approvesall invoices and Purchase Requests involving Rooms equipment and supplies. 人員管理 People Management ? §? 錄用、挑選并發(fā)展房務(wù)部員工，引導(dǎo)他們在工作中遵循經(jīng)營、財務(wù)及行政管理的理念，確保員工掌握多項技能并承擔(dān)多項工作。 Recruits, selectsand develops Rooms associates to work following the operational, financial,administrative philosophies and willing to become multi skilled and performmulti tasks. §? 通過參與管理，根據(jù)酒店制度和程序以及相關(guān)適用法律，對所有房務(wù)部員工進行緊密督導(dǎo)。 Through hands-onmanagement, supervises closely all Rooms associates in the performance of theirduties in accordance with Policies & Procedures and applicable laws. §? 給具備能力和資源的員工委派適當(dāng)?shù)墓ぷ骱拓?zé)任，在培養(yǎng)和發(fā)展員工的同時確保營運標準和安全。 Delegatesappropriately duties and responsibilities to equipped and resourceful associates,nurturing and developing them whilst ensuring standards of operation and safetyare maintained. §? 擁護和支持酒店的培訓(xùn)精神和以人為本的管理哲學(xué)，并和培訓(xùn)發(fā)展部經(jīng)理密切合作培養(yǎng)和發(fā)展部門培訓(xùn)員。 Instils the Traininginitiatives and philosophies of the company and works closely with the LearningManager in developing Departmental Trainers. §? 確保所有經(jīng)理和領(lǐng)班在員工的培訓(xùn)和發(fā)展中發(fā)揮積極的作用。 Ensuring that allManagers and Team Leaders take an active role in the training and developmentof associates. §? 發(fā)展及協(xié)助針對提高技能和知識的培訓(xùn)活動。 Develops and assistswith training activities focused on improving skills and knowledge. §? 確保員工完全理解酒店的規(guī)章制度并遵照執(zhí)行。 Ensures associateshave a complete understanding of Rules & Regulations, and that behaviourcomplies. §? 監(jiān)督員工士氣并提供工作表現(xiàn)及發(fā)展的反饋。 Monitors associatemorale and provides mechanism for performance feedback and development. §? 進行員工年度表現(xiàn)發(fā)展評估，提供真實和準確的回饋。 Conducts annualPerformance Development, providing honest and appropriate feedback. §? 將指導(dǎo)原則及核心價值有效地傳達給所有層級的員工。 Effectivelycommunicates guiding principles and core values to all levels of associates. 總則 General §? 在酒店行政委員會代表房務(wù)部，確保房務(wù)部高效經(jīng)濟地運營，并在需要時為其他部門提供服務(wù)及支持，確保設(shè)備、樓層和地面得到適當(dāng)維護。 Represents Rooms onthe Hotel Executive Committee ensures the efficient & economic operation ofthe Rooms Division, providing services and support to other divisions asrequired, maintaining equipment, buildings and grounds in optimum condition. §? 主持部門會議并確保會議有計劃、高效并以結(jié)果為導(dǎo)向。 Conducts weeklyRooms meetings, ensuring all meetings are well planned, efficient and resultsoriented. §? 按要求出席所有會議并作出貢獻。 Attends andcontributes to all Meetings as required. §? 確保所有員工始終提供禮貌和專業(yè)的服務(wù)。. Ensures all associatesprovide courteous and professional service at all times. §? 禮貌而高效的處理客人和員工詢問，對不能立即解決的投訴和問題進行匯報，并及時回饋和跟進。 Handles guest and associateenquiries in a courteous and efficient manner, reporting complaints or problemsif no immediate solution can be found, whilst providing feedback for a promptfollow up. §? 了解關(guān)于員工及行業(yè)關(guān)系的法律、法規(guī)，理解并嚴格遵守勞動合同和員工手冊中的規(guī)章制度，及酒店關(guān)于防火、衛(wèi)生、健康和安全的制度。 Is knowledgeable instatutory legislation in associate and industrial relations, understanding andstrictly adhering to Rules & Regulations established in the AssociateHandbook and the Hotel’s policies concerning fire, hygiene and health &safety. §? 積極參與員工福利、安全、發(fā)展及健康的活動，并給予建議、咨詢和真實、恰當(dāng)?shù)姆答仭?Is actively involvedin the welfare, safety, development and well-being of associates providingadvice, counselling and truthful, diplomatic feedback. §? 確保高標準的個人形象和儀容儀表。 Ensures high standardsof personal presentation & grooming. §? 與客人和同事保持基于良好工作關(guān)系的接觸。 Maintains positiveguest and colleague interactions with good working relationships. §? 始終展現(xiàn)負責(zé)的管理和行為，并以積極的形象代表酒店管理團隊和凱悅酒店集團。 Exercisesresponsible management and behaviour at all times and positively representingthe Hotel Executive Team and Hyatt Hotels Corporation. §? 根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)需求、改變，執(zhí)行任何合理的任務(wù)及額外職責(zé)。 Responds to requeststo undertake any reasonable tasks and secondary duties and to changes asdictated by the Hotel, industry & company.

崗位職責(zé)： 1. 制定房務(wù)部各部門的經(jīng)營計劃，組織實施和控制，確保實現(xiàn)預(yù)期目標； 2. 主持建立并完善客房部和前廳部的各項規(guī)章制度、服務(wù)程序及標準，并指揮實施； 3. 制定客房部和前廳部的年度預(yù)算，嚴格控制成本和降低消耗； 4. 監(jiān)督考核客房部和前廳部的服務(wù)工作質(zhì)量，督導(dǎo)各部門經(jīng)理切實抓好對員工的崗位業(yè)務(wù)培訓(xùn)，嚴格執(zhí)行規(guī)定的工作流程和質(zhì)量標準，保證優(yōu)質(zhì)高效地完成各項服務(wù)工作； 5. 負責(zé)客房部和前廳部的安全管理工作，督促各部門落實各項安全管理制度，切實做好安全防范工作； 6. 完善房務(wù)部的服務(wù)設(shè)施，健全房務(wù)部設(shè)備財產(chǎn)和物料的管理； 7. 定期巡視抽查房務(wù)部所負責(zé)管理的區(qū)域并做好有關(guān)記錄，收集賓客的各項意見和要求，以便及時發(fā)現(xiàn)、改進問題，提高服務(wù)水準； 8. 處理重大投訴時間，及時采取措施，彌補可能產(chǎn)生的不良影響，并對典型案例進行分析和培訓(xùn)，避免同類問題重復(fù)發(fā)生，提高客人滿意度。 崗位要求： 1. 大專及以上學(xué)歷； 2. 具有10年以上高星級酒店工作經(jīng)驗，5年以上酒店前廳部或客房部管理工作經(jīng)驗；具備高星級籌開酒店同等職位者優(yōu)先考慮。 3. 全面接受過系統(tǒng)前沿性國際酒店理論，掌握酒店經(jīng)營管理知識及標準服務(wù)流程，熟悉酒店前廳、客房、康樂經(jīng)營管理專業(yè)知識及全面質(zhì)量管理知識，懂得成本管理與核算，具備財務(wù)管理理論尤佳，了解市場營銷和公共關(guān)系知識； 4. 理解國際或國內(nèi)高端酒店品牌的經(jīng)營理念，熟悉經(jīng)濟合同法、旅游法規(guī)、消防、治安管理條例、宗教常識和風(fēng)俗習(xí)慣； 5. 具有根據(jù)酒店發(fā)展目標和發(fā)展規(guī)劃，組織和領(lǐng)導(dǎo)所屬部門完成工作目標的能力； 6. 具有協(xié)調(diào)各方面關(guān)系、培訓(xùn)員工、調(diào)動員工工作積極性、提高服務(wù)質(zhì)量和經(jīng)濟效益的能力。

精品民宿負責(zé)人 雙休（薪酬20-28K） 工作職責(zé)： 1、統(tǒng)籌管理塱頭項目整體業(yè)務(wù)，包括不限于項目整體經(jīng)營思路、經(jīng)營預(yù)算編輯、管理體系搭建、業(yè)務(wù)運作機制制定及監(jiān)督落地等； 2、協(xié)調(diào)甲方公司與第三方管理公司達成良好的合作關(guān)系，保證項目管理合同公正、順利、愉快的執(zhí)行； 3、負責(zé)提升民宿及餐飲的收益能力，及時足額地完成公司下達的營收和利潤指標； 3、負責(zé)塱頭項目日常運作，包括不限于協(xié)助公司各部門做好重大活動的組織、協(xié)調(diào)、現(xiàn)場執(zhí)行及團隊管理等； 4、負責(zé)景區(qū)招商管理。根據(jù)景區(qū)項目規(guī)劃方向，負責(zé)開發(fā)、招募市場現(xiàn)有成熟品牌，引進與定位相符的業(yè)態(tài)、品牌，并根據(jù)市場變化發(fā)展和周邊市場環(huán)境，制定切實可行的商鋪經(jīng)營策略，完成營收及利潤指標。 5、負責(zé)團隊搭建及團隊管理工作，構(gòu)建可持續(xù)發(fā)展的高效能組織團隊； 6、搭建關(guān)鍵管理流程和規(guī)章制度并推動落地實施。 7、負責(zé)重要客人接待工作，保持與社會各界的廣泛聯(lián)系，塑造企業(yè)良好的內(nèi)、外部形象； 任職要求： 1、全日制本科及以上學(xué)歷，2年以上國際連號酒店統(tǒng)籌運營管理（房務(wù)&市場銷售）背景經(jīng)驗或2年以上操盤文旅綜合體項目管理經(jīng)驗，有酒店籌備經(jīng)驗者優(yōu)先； 2、具有較強的協(xié)調(diào)能力，執(zhí)行力和應(yīng)變能力以及團隊管理能力； 3、具有較強的團隊管理能力、統(tǒng)籌能力、溝通協(xié)調(diào)能力、問題解決能力及抗壓能力。

崗位要求： 監(jiān)督整個房務(wù)部的經(jīng)營管理工作。 在酒店的組織結(jié)構(gòu)內(nèi)，在人力資源和酒店的規(guī)章范圍內(nèi)管理員工。 定期與房務(wù)部員工進行交流，有效地主持員工會議。 在實現(xiàn)戰(zhàn)略目標的工作中為總經(jīng)理提供專業(yè)性的建議和行政支持服務(wù)。 設(shè)立監(jiān)督實現(xiàn)部門目標的系統(tǒng)。 確保運營符合商業(yè)法規(guī)和服務(wù)業(yè)法規(guī)。 同銷售團隊一起增加酒店營收。 建立質(zhì)量管理系統(tǒng)。 與采購部經(jīng)理一起制定和監(jiān)督采購程序的執(zhí)行。 為客人提供高質(zhì)服務(wù)的管理工作。 完成預(yù)算收入，編制月度預(yù)算，監(jiān)督和管理房務(wù)人工費用，使房務(wù)部門所有領(lǐng)域的利潤最大化。參加部門年度運營預(yù)算和財務(wù)計劃的編制工作，以支持酒店的總體目標。 確保所有員工接受正規(guī)的質(zhì)量與服務(wù)規(guī)范培訓(xùn)，并配有高效完成其工作的工具和設(shè)備。 和人力資源部一起進行人力規(guī)劃和管理需求，財務(wù)總監(jiān)一起編制和管理部門預(yù)算。 有奢華度假酒店同等崗位工作經(jīng)驗者為佳。

5 years or more experience in the Rooms Division of a Four- or Five-Star/Four- orFive-Diamond hotel with 300+ rooms, with 3 years in a management capacity. - Abilityto satisfactorily communicate in English with guests, management and employeesto their understanding. - Abilityto do basic arithmetic. - Abilityto provide legible communication. - Abilityto work well under pressure. - Strongworking knowledge of budgets, forecasting, profit and loss statements. - Abilityto train and motivate individuals, creating and maintaining a cohesive team.

作為房務(wù)部的戰(zhàn)略業(yè)務(wù)領(lǐng)導(dǎo)。負責(zé)集團旗下酒店前廳，客房及其他相關(guān)的經(jīng)營部門質(zhì)量的規(guī)劃、開發(fā)、實施和評估。該職位與直接下屬一起制定和實施部門戰(zhàn)略，確保品牌服務(wù)戰(zhàn)略和品牌計劃的實施。確保部門運營符合品牌標準，滿足客戶需求，確保員工滿意度，專注于增加收入并最大化部門的財務(wù)績效。制定和實施酒店整體戰(zhàn)略，提供產(chǎn)品和服務(wù)，以滿足或超越品牌目標客戶和員工的需求和期望，并為業(yè)主和公司提供投資回報。遵守公司的政策和程序。 As the strategic business leader of the Housekeeping Department. Responsible for the planning, development, implementation and evaluation of the quality of the Group's hotel front office, rooms and other related business departments. This position works with direct reports to develop and implement departmental strategies and ensure the implementation of brand service strategies and brand initiatives. Ensure department operations meet brand standards, meet customer needs, ensure employee satisfaction, focus on increasing revenue and maximize the department's financial performance. Develop and implement the overall hotel strategy to provide products and services that meet or exceed the needs and expectations of the brand's target customers and employees, and provide a return on investment for the owner and the company. Comply with company policies and procedures. 職責(zé)義務(wù)： Duties & Responsibilities: 1.作為房務(wù)部運營的戰(zhàn)略業(yè)務(wù)領(lǐng)導(dǎo)者。 職責(zé)范圍包括前廳、商務(wù)中心、水療健身和客房服務(wù)。 As a strategic business leader for room operations. Responsibilities include front office, business center, spa fitness and room service. 2.與直接下屬（部門經(jīng)理）合作，制定和實施部門戰(zhàn)略，確保品牌服務(wù)戰(zhàn)略和品牌計劃的實施。 該職位確保客房運營符合品牌標準，以客戶需求為目標，確保員工滿意度，專注于增加收入，并最大限度地提高部門的財務(wù)績效。 Work with direct reports (department managers) to develop and implement department strategies and ensure the implementation of brand service strategies and brand plans. This position ensures that room operations meet brand standards, target customer needs, ensure employee satisfaction, focus on increasing revenue, and maximize the department's financial performance. 3.制定和實施房務(wù)部的運行計劃、預(yù)算計劃。 ?Develop and implement the operation plan and budget plan of the room department. 4.優(yōu)化房務(wù)部的管理體系，下達房務(wù)部的運行管理目標。 Optimized the management system of the room department and issued the operation management objectives of the Room department. 5.全面控制部門的管理費用、固定費用和變動費用，節(jié)約開支。 Comprehensively control the department's administrative expenses, fixed expenses and variable expenses to save expenses. 6.定時查閱各部門的工作日記和每周總結(jié)匯報，督查各部門的工作進度及時發(fā)現(xiàn)問題，糾正偏差，作出處理。 Regularly consult the work diaries and weekly summary reports of all departments, supervise the work progress of all departments, timely find problems, correct deviations, and deal with them. 7.對本部門的安全、消防、衛(wèi)生工作負責(zé)，及時掌握新的規(guī)范、條例。因地制宜的實施好各種防范工作。 Responsible for the safety, fire and health work of the department, and timely grasp the new norms and regulations. Implement various preventive work according to local conditions. 8.熟悉本部門經(jīng)營范圍內(nèi)的經(jīng)營管理和行政管理知識，了解與商業(yè)、酒店等經(jīng)營有關(guān)的法律法規(guī)知識。 Familiar with the business management and administrative management knowledge within the business scope of the department, and understand the laws and regulations related to business, hotel and other operations. 專業(yè)知識技能： Job Knowledge / Skill: 1.大專（含）以上學(xué)歷，酒店管理、企業(yè)管理等相關(guān)專業(yè)。 College degree or above, major in hotel management, business management, etc. 2.10年以上前廳部、客房部或市場銷售管理運營或相關(guān)專業(yè)領(lǐng)域的工作經(jīng)驗。 10 years or more working experience in front office, housekeeping or sales management or related field. 3.具有良好的溝通技巧和對客溝通能力，和超前的創(chuàng)新意識、營銷思路和豐富的房務(wù)管理經(jīng)驗。 Have good communication skills and ability to communicate with customers, as well as advanced innovation consciousness, marketing ideas and rich experience in room management. 4.適應(yīng)性強，靈活并能有效地接受和應(yīng)對變化。 Adaptable, flexible and able to accept and cope with changes effectively. 5.優(yōu)秀的中英文聽說讀寫能力。 Excellent listening, speaking, reading and writing skills in Chinese and English. 6.熟悉并掌握Opera酒店管理系統(tǒng)及各類辦公軟件。 Familiar with Opera hotel management system and various office software.

【崗位職責(zé)】 1、制定和實施房務(wù)部的運行計劃、預(yù)算計劃。 2、優(yōu)化房務(wù)部的管理體系。下達房務(wù)部的運行管理目標、 3、全面控制部門的管理費用、固定費用和變動費用，節(jié)約開支。 4、定時查閱各部門的工作日記和每周總結(jié)匯報，督查各部門的工作進度及時發(fā)現(xiàn)問題，糾正偏差，作出處理。 5、對本部門的安全、消防、衛(wèi)生工作負責(zé)，及時掌握新的規(guī)范、條例。因地制宜的實施好各種防范工作。 6、 熟悉本部門經(jīng)營范圍內(nèi)的經(jīng)營管理和行政管理知識，了解與商業(yè)、酒店等經(jīng)營有關(guān)的法律法規(guī)知識。 【崗位要求】 1、八年以上工作經(jīng)驗，五星級酒店所屬區(qū)域管理經(jīng)驗，一年以上所屬職務(wù)經(jīng)驗。 2、形象氣質(zhì)良好。 3、至少部門經(jīng)理以上職務(wù)參與過一家五星以上酒店的全程籌備經(jīng)驗，具備籌備開業(yè)經(jīng)驗。 4、了解熟悉客人的消費心理關(guān)注客戶需求。 5、全面負責(zé)房務(wù)部的運營、管理及使客房利益最大化。 6、具有良好的溝通技巧和對客溝通能力，和超前的創(chuàng)新意識、營銷思路和豐富的房務(wù)管理經(jīng)驗。

任職要求： 1.?3年以上國際品牌總經(jīng)理工作經(jīng)驗或3-5年以上運營總監(jiān)或商務(wù)總監(jiān)等相關(guān)工作經(jīng)驗 2.?有高星級酒店或養(yǎng)老社區(qū)獨立運營或市場拓展經(jīng)驗 3.?熟練使用電腦 主要職責(zé)：? 1.?戰(zhàn)略把控： -全面負責(zé)活力社區(qū)的服務(wù)標準建設(shè)，全員培訓(xùn)及執(zhí)行工作 -對競爭對手的價格和產(chǎn)品進行一年兩次的調(diào)查，輔助市場營銷總監(jiān)建立一個有效的具有競爭力的銷售戰(zhàn)略包含價位 -與集團總部保持定期良性溝通，確保集團總部了解項目運營狀況并對項目的經(jīng)營服務(wù)滿意 -協(xié)助總經(jīng)理提供可實現(xiàn)的社區(qū)銷售預(yù)算并且為社區(qū)制定短期和長期的戰(zhàn)略目標 -確保所有的決策對于國華合悅家項目及集團都是利益最大化 -持續(xù)關(guān)注行業(yè)動態(tài)，掌握行業(yè)信息，參與社區(qū)各項重大經(jīng)營活動項目的決策。 2.?運營管理： -全面負責(zé)對客戶服務(wù)部，包括管家、活動及會所的管理以及運營系統(tǒng)的建設(shè)等方面的工作 -合理控制各個部門相關(guān)運營成本，在不影響安全規(guī)范及住戶體驗的前提下最大化營運利潤，并建立業(yè)務(wù)目標和時間框架來實現(xiàn)社區(qū)的運營目標 -制定具有細節(jié)的成本控制方法。每月分析成本并制定行動計劃(包含且不限于每間占有房的成本，食品成本，酒水成本，工資包含加班，其他花費，小時工和外包服務(wù)) -嚴審查社區(qū)各項成本費用支出，并督導(dǎo)社區(qū)節(jié)能工作，確保社區(qū)的運營成本和費用得到合理控制達到預(yù)期的考察指標 -協(xié)助總經(jīng)理帶領(lǐng)合悅家運營團隊完成相關(guān)關(guān)鍵指標，包括但不限于管理社區(qū)的持續(xù)盈利能力,確保社區(qū)的收益和利潤，入住長者及團隊成員的滿意度達標甚至超過標準要求 -執(zhí)行與監(jiān)督社區(qū)各項活動，如慶典，裝飾，新年慶祝活動，與會議宴會主辦方溝通與協(xié)調(diào)等 -協(xié)助總經(jīng)理制定并跟進所有的商業(yè)計劃，包括但不限于社區(qū)年度/季度/月度預(yù)算，預(yù)測與工作計劃，并有效的予以實施 -定期審查財務(wù)部門報表及部門主管表現(xiàn)，根據(jù)報表數(shù)據(jù)改變營銷計劃及制定新的財務(wù)指導(dǎo) -協(xié)助營銷部門制定的銷售目標，降本增效 -整合資源，深入社區(qū)各項經(jīng)營管理，搭建社區(qū)內(nèi)各類標準化流程 -組織定期的營運會議 -積極收集競爭對手信息、行業(yè)動態(tài)信息，并沉淀建議，及時分享 -確保社區(qū)及直屬部門完成相關(guān)關(guān)鍵指標包括但不限于收入，利潤，滿意度，退住率等 -執(zhí)行總經(jīng)理的各項要求，協(xié)助總經(jīng)理處理社區(qū)的運作及經(jīng)營，執(zhí)行社區(qū)各項決議，完成總經(jīng)理做出的經(jīng)營計劃及總經(jīng)理分配的各項具體任務(wù) -協(xié)助總經(jīng)理完成社區(qū)所有活動與相關(guān)運作工作，完成總經(jīng)理安排的相關(guān)工作，總經(jīng)理不在時代理相關(guān)工作 3.?對客服務(wù)： -了解住戶服務(wù)和運營中的潛在需求，以便及時發(fā)現(xiàn)服務(wù)標準的問題，制定并實施改進措施，推動賓客滿意度不斷提高，能夠與客戶進行互動，獲取反饋并建立良好的關(guān)系 -確保住戶得到應(yīng)有的照顧和服務(wù) -確保社區(qū)運營工作符合所有法規(guī)要求及安全衛(wèi)生標準 -?提供不同時間段的對客服務(wù)時間表和行動計劃表 -盡可能親自處理所有的投訴，并在24小時內(nèi)進行有效答復(fù) -保持社區(qū)的順利運作，包括管理和執(zhí)行的政策和程序，建立和監(jiān)測社區(qū)的整體目標。每天例行抽查社區(qū)客房，以保證及時的維修和服務(wù)達標 4.?人員管理： -監(jiān)督和審查的部門員工活動，如員工激勵計劃，員工的發(fā)展和培訓(xùn)計劃，對員工的工作效率提升等，最大限度地提高員工的士氣，以降低員工流動率。確保服務(wù)的效率，有效的團隊合作和管理人員應(yīng)盡的責(zé)任。緊密監(jiān)測部門績效表現(xiàn) -制定員工招聘，指導(dǎo)培訓(xùn)工作，培養(yǎng)人才，提高整個社區(qū)的服務(wù)質(zhì)量和員工素質(zhì) -確保排班表是根據(jù)社區(qū)的需求制定的并遵循了解勞動法 -親自監(jiān)督每日員工工作表現(xiàn)與儀容儀表 -確保各個部門服務(wù)與相關(guān)規(guī)范制度的培訓(xùn)及落實 -用專業(yè)的和激勵的方法管理團隊，確保團隊有效合作，高效運作 -協(xié)助總經(jīng)理建立健全社區(qū)組織架構(gòu)，使之合理化、效率化，協(xié)調(diào)各部門及下屬之間的關(guān)系，創(chuàng)造一個高效率運行的工作體系 -協(xié)助總經(jīng)理管理和開發(fā)運營團隊,以確保合悅家項目的穩(wěn)定有序運作 5.?安全管理： ??堅持社區(qū)安全制度、緊急情況處理規(guī)定和程序 ??督促社區(qū)維修保養(yǎng)工作和安全管理工作 ??積極參與社區(qū)內(nèi)的管理核心項目（包括且不限于固定資產(chǎn)，裝修改造，培訓(xùn)和對客服務(wù)） ??協(xié)助總經(jīng)理定期與部門主管舉行簡報和溝通會議，確保社區(qū)能持續(xù)良性改進 ??聯(lián)絡(luò)供應(yīng)商，協(xié)商合適的清潔及維護費用，保障社區(qū)安全和其他商品及服務(wù)在社區(qū)運營時的所需 ??負責(zé)監(jiān)督社區(qū)安全管理工作，確保全年無重大安全生產(chǎn)和人員傷亡事故 ??對社區(qū)的日常運行、服務(wù)質(zhì)量及員工的工作紀律標準方面存在的問題進行督導(dǎo) ??協(xié)助總經(jīng)理做好社區(qū)安全管理，切實抓好社區(qū)的安全生產(chǎn)、食品衛(wèi)生和治安、消防管理工作 6.?公共關(guān)系： ??主持處理社區(qū)發(fā)生的各類緊急事件，處理客人重大投訴，確保經(jīng)營活動的正常運行 ??保持與社會各界的廣泛聯(lián)系，塑造合悅家良好的內(nèi)、外部形象 ??協(xié)助總經(jīng)理建立社區(qū)與客戶、供應(yīng)商、合作伙伴、上級主管、政府機構(gòu)、金融機構(gòu)、媒體等部門間順暢的渠道 7.?行政工作： ??負責(zé)協(xié)助總經(jīng)理處理日常行政事務(wù)，負責(zé)接待重要客人，組織會議和活動 ??參加行政例會，了解各項決定、決議的貫徹情況 ??協(xié)助總經(jīng)理指揮社區(qū)的所有關(guān)鍵性事宜，包括資本項目，客戶服務(wù)以及項目運維 ??對社區(qū)的所有區(qū)域進行例行檢查，確保社區(qū)軟硬件時刻處于最佳狀態(tài) ??建立一套標準的經(jīng)營政策/程序，操作和培訓(xùn)手冊 ??完成任何其他合理的職責(zé)和被指派的職責(zé) ??協(xié)助提供和維持所有的執(zhí)照和許可證要求 ??協(xié)助總經(jīng)理制定規(guī)章制度和服務(wù)操作規(guī)范，規(guī)定各級員工的職責(zé)并監(jiān)督執(zhí)行 ??如有需要在總經(jīng)理不在時代理相關(guān)工作? ??如有必要，上級領(lǐng)導(dǎo)有權(quán)更改或補充該職位描述 ??完成上級領(lǐng)導(dǎo)交辦的其他工作

FINANCIALRETURNS: l?Participate in the preparationof the annual departmental operating budget and financial plans. Monitor budgetand control labour costs and expenses with a focus on rate strategy, buildinginitiatives and inventory management. l?Oversee night audit functionand preparation of daily financial reports. l?Prepare and submitstatistical, performance, and forecast analyses and reports as required. l?Maintain procedures forsecurity of monies, credit and financial transactions, guest security, andinventory control.? ·???????Use company systems and processes to maximise revenue.Develop plans to increase occupancy and ADR through walk-ins and upselling atthe front desk. PEOPLE: l?Direct day-to-day staffingrequirements, plan and assign work, and establish performance and developmentgoals for team members. Provide mentoring, coaching and regular feedback tohelp manage conflict and improve team member performance.? l?Educate and train team membersin compliance with brand standards, service behaviours, and governmentalregulations. Ensure staff has the tools, training, and equipment to carry outjob duties.? l?Promote teamwork and qualityservice through daily communication and coordination with otherdepartments.? l??Recommend and/or initiate salary,disciplinary, or other staffing/human resources-related actions in accordancewith hotel or company rules and policies. GUESTEXPERIENCE: l?Ensure front office staffprovides guests with prompt service, professional attention and personalrecognition.? l?Ensure guests are greeted uponarrival and make time to interact effectively with guests. Respondappropriately to guest complaints, solicit feedback and build relationshipsthat drive continuous improvements in guest satisfaction.? l?Conduct routine inspections ofthe front office and public areas and take immediate actions to correct anydeficiencies. l?Ensure that guest satisfactiondata is analysed and that plans are developed and implemented to achieveestablished goals. l?Communicate to appropriatedepartments all pertinent information related to the expected arrival anddeparture of VIP’s and other key guests, or other special guest needs. RESPONSIBLEBUSINESS: l?Regularly audit all financialtransactions to ensure governmental regulations and data privacy requirementsare met. l??Act as a central communications point duringemergency/crisis situations; develop and maintain relationships with localfire, police, and emergency personnel.? l?Develop awareness andreputation of the hotel and brand in the local community and promote teammember involvement in community outreach efforts. l?Actively participate in thepromotion of hotel products and publicity l? Perform other duties as assigned. May also serve asmanager on duty.

1、制定和實施客房部的運行計劃、預(yù)算計劃。 2、優(yōu)化客房部的管理體系。下達客房部的運行管理目標、 3、全面控制部門的管理費用、固定費用和變動費用，節(jié)約開支。 4、定時查閱各部門的工作日記和每周總結(jié)匯報，督查各部門的工作進度及時發(fā)現(xiàn)問題，糾正偏差，作出處理。 5、對本部門的安全、消防、衛(wèi)生工作負責(zé)，及時掌握新的規(guī)范、條例。因地制宜的實施好各種防范工作。 6、 熟悉本部門經(jīng)營范圍內(nèi)的經(jīng)營管理和行政管理知識，了解與商業(yè)、酒店等經(jīng)營有關(guān)的法律法規(guī)知識。

我們正在招聘房務(wù)總監(jiān)。 有沒有信心領(lǐng)導(dǎo)具備出色素質(zhì)的前臺團隊？領(lǐng)導(dǎo)我們的前臺和客房服務(wù)部門。留下良好印象，自始至終地為賓客提供真正令人難忘的體驗。 日常工作內(nèi)容 每一天都是不同的一天，但大致工作內(nèi)容如下： ● 指導(dǎo)日常前廳和客房服務(wù)活動，同時培養(yǎng)并指導(dǎo)團隊成員，使其所提供的賓客服務(wù)體驗更上一層樓 ● 為團隊成員營造完美的工作環(huán)境，推動各部門間的合作 ● 為賓客提供所需的所有信息，為他們留下真正難忘的體驗 ● 監(jiān)督夜審職能，準備日常財務(wù)報告并做出準確預(yù)測 ● 對前臺和公共區(qū)域進行例行檢查，若發(fā)現(xiàn)任何問題，馬上采取行動? 我們的宗旨是歡迎擁有不同背景的人加入我們的團隊，并把建立一支包容性團隊作為追求，我們認同人與人之間的獨特性，鼓勵同事全身心投入工作。IHG 酒店與度假村為申請人和員工提供平等的就業(yè)機會，無關(guān)乎種族、膚色、宗教、性別、性取向、性別認同、國籍、受保護的退伍軍人身份或殘疾。我們提倡彼此信任、支持和認可的文化，無論您是來自何種背景，擁有哪些經(jīng)歷，我們都能認可您的觀點。 IHG 為每名團隊成員提供適宜的發(fā)展空間，支持在協(xié)作的環(huán)境中成長并發(fā)揮自身的價值。我們知道，要提高工作效率，就要提高幸福感（無論是在工作中還是在工作之外），通過我們的 myWellbeing 框架，我們致力于提升您在健康、生活方式和工作場所中的幸福感。 加入我們，成為不斷壯大的全球大家族的一員。 職位要求 我們對您的要求 ● 酒店管理或工商類學(xué)士及以上學(xué)歷或同等學(xué)歷 ● 4 年賓客服務(wù)或酒店服務(wù)工作經(jīng)驗，其中 2 年處于管理崗位，或具有其他同等學(xué)歷及工作經(jīng)驗 ● 必須熟練掌握當(dāng)?shù)卣Z言 ● 同時精通其他語言者優(yōu)先

1、全面負責(zé)酒店的房務(wù)管理工作，監(jiān)管和指導(dǎo)客房部、洗衣房的日常工作，確保酒店環(huán)境的安全、清潔、舒適、便利和安寧;? 2、保證員工為客人提供熱情、周到的服務(wù);盡可能滿足客人的住宿要求，最大限度地提高客房的出租率、客房收入和平均房價;? 3、完成營業(yè)收入預(yù)算，控制勞動成本和支出，在職責(zé)范圍內(nèi)獲取最大的利潤;? 4、協(xié)調(diào)房務(wù)部各部門之間相關(guān)信息的交流工作，并指導(dǎo)房務(wù)部與其它部門，特別是工程部和保安部之間的信息交流。 ................................................................................................................ 任職資格： 1、國際聯(lián)號酒店相關(guān)工作經(jīng)驗出身，同崗位工作經(jīng)驗5年以上； 2、熟悉房務(wù)工作及品質(zhì)提升； 3、學(xué)歷不限。

1. 全面負責(zé)2座萬豪行政公寓的運營管理，涉及各運營部門。 2. 國際品牌酒店管理經(jīng)驗，萬豪背景優(yōu)先，負責(zé)監(jiān)管酒店餐飲部運營。 3. 具體薪資面議。

此崗位為大灣區(qū)大學(xué)松山湖校區(qū)酒店項目儲備崗位 崗位職責(zé)： 1、全面負責(zé)前廳、客房、康體的運營及服務(wù)標準建設(shè)； 2、制定并執(zhí)行年度預(yù)算和經(jīng)營計劃； 3、制定、完善各項工作程序與標準，指導(dǎo)員工按標準完成各項工作任務(wù)，確保服務(wù)質(zhì)量達到標準； 4、對管轄范圍內(nèi)的安全、消防、衛(wèi)生工作負責(zé)，及時掌握新的規(guī)范、條例，因地制宜地實施各種防范工作； 5、主導(dǎo)員工培訓(xùn)、績效考核、人才梯隊建設(shè)； 7、處理重大客戶投訴和突發(fā)事件； 8、按時完成上級交辦的其它工作。 任職要求： 1、大專及以上學(xué)歷，旅游、酒店管理相關(guān)專業(yè)優(yōu)先。 2、7年以上相關(guān)工作經(jīng)驗，2年以上同等崗位工作經(jīng)驗。 3、熟悉高星級酒店房務(wù)部的運作及管理規(guī)范。 4、具備較強的溝通協(xié)調(diào)和問題解決能力。 5、責(zé)任心強，注重細節(jié)，具備較強的團隊領(lǐng)導(dǎo)力與抗壓能力。