On the day of arrival, ensure all special requests arefollowed up, for example,mini bar, rollaway, special requests
確保所有當天的特殊要求的跟進，例如小酒吧，飯店以及特殊的要求
Ensure all information is prepared in advance for theguest.
確保提前為客人準備好所有信息
Check arrivals and transportation details ensuringbookings aremade.
檢查旅客及交通詳情，以確保做好預定
Obtain departure details from the day prior.
在前一天取得離店詳情
Send out thank you letters
發送感謝信
Send out newsletters
發送簡報
Send out comment cards.
發送意見卡
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General areas ofresponsibility 工作職責
Greet Hotel guests and visitors promptly and courteously.
及時，禮貌的迎接酒店的客人
Communicate Hotel product knowledge and philosophies tovisitors andguests.
與客人溝通酒店服務信息
Provide hands on support to reception and concierge asrequired.
對前臺和禮賓部的要求提供支持
Be responsible for the complete guest satisfaction andcheck inprocedure for groups.
負責客人滿意度以及團體的入住手續辦理
Keep abreast with Hotel product knowledge, activities,banquets,function and special events motivating guests to utilise Hotelfacilities andservices.
隨時了解酒店的產品知識，活動，宴會，功能和大事件，鼓勵客人運用酒店的服務與設備
Ensure work area is kept neat and tidy.
確保工作區域保持整潔
Ensure security of cash drawer and accuracy with personalcashiering.
確保現金抽屜的安全以及收支準確
Communicate effectively with Concierge on guest needs,and changes toschedules.
有效的與門童溝通有關客人的需求，以及更改日程表
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