Manage the Daily Front Desk Operations
管理前臺(tái)日常運(yùn)營(yíng)
?
?Manages all operational tasks as well as their respective delegation and follow-up.
管理前臺(tái)所有運(yùn)營(yíng)任務(wù)以及與之相關(guān)的委派與跟進(jìn)。
?Conducts daily walk-through to ensure LQA standards are implemented and delivered to every guest.
進(jìn)行每日巡視以確保LQA在對(duì)客服務(wù)中被遵守和執(zhí)行。
?Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner.
積極參與部門(mén)日常運(yùn)營(yíng)，以確保客人或同事的問(wèn)題能夠在最短的時(shí)間內(nèi)以專(zhuān)業(yè)的方式得以解決。
?Attends to referred and unsolved problematic situations such as complaint handling, takes initiative action and be entrepreneurial.
主動(dòng)關(guān)注并參與如客人投訴等待解決問(wèn)題的跟進(jìn)和處理。
?Participate in preparation, develop, implement and evaluate up-selling and ALL member enrollment strategy, to maximize room revenue & guest loyalty.
參與前臺(tái)房間銷(xiāo)售升級(jí)和雅高心悅界會(huì)員招募計(jì)劃的起草、發(fā)展、實(shí)施和評(píng)估，以最大化收益和客人忠實(shí)度。
?Ensures that all Front Desk Policies and Procedures are adhered.
確保部門(mén)各項(xiàng)政策與程序都被嚴(yán)格執(zhí)行。
?Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
明確酒店產(chǎn)品知識(shí)，確保貴賓及活動(dòng)信息的時(shí)效性和準(zhǔn)確性。
?Oversees group business, reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners.
監(jiān)督團(tuán)隊(duì)接待，檢查并確保團(tuán)隊(duì)預(yù)訂的細(xì)節(jié)達(dá)到要求，并與會(huì)議/團(tuán)隊(duì)組織者保持聯(lián)系。
?Presence in the Front Desk and lobby area at critical guest flow time.
客流高峰期間在前臺(tái)及大堂區(qū)域督導(dǎo)部門(mén)運(yùn)營(yíng)。
??Involvement in guest complaint handling, whenever the situation required to
根據(jù)情況需要參與客訴處理。
?Adheres to and promotes the health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures.
堅(jiān)持并推行健康與安全政策，以確保安全的工作環(huán)境；同時(shí)確保所有同事都熟悉了解安全及緊急程序。
?Verifies that all information requested by the local police authorities are adhered to and prepared accurately.
確保由當(dāng)?shù)貓?zhí)法部門(mén)所要求的全部事項(xiàng)都被嚴(yán)格遵守并實(shí)行。
Manage the Daily Front Desk Operations
管理前臺(tái)日常運(yùn)營(yíng)
?
?Manages all operational tasks as well as their respective delegation and follow-up.
管理前臺(tái)所有運(yùn)營(yíng)任務(wù)以及與之相關(guān)的委派與跟進(jìn)。
?Conducts daily walk-through to ensure LQA standards are implemented and delivered to every guest.
進(jìn)行每日巡視以確保LQA在對(duì)客服務(wù)中被遵守和執(zhí)行。
?Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner.
積極參與部門(mén)日常運(yùn)營(yíng)，以確保客人或同事的問(wèn)題能夠在最短的時(shí)間內(nèi)以專(zhuān)業(yè)的方式得以解決。
?Attends to referred and unsolved problematic situations such as complaint handling, takes initiative action and be entrepreneurial.
主動(dòng)關(guān)注并參與如客人投訴等待解決問(wèn)題的跟進(jìn)和處理。
?Participate in preparation, develop, implement and evaluate up-selling and ALL member enrollment strategy, to maximize room revenue & guest loyalty.
參與前臺(tái)房間銷(xiāo)售升級(jí)和雅高心悅界會(huì)員招募計(jì)劃的起草、發(fā)展、實(shí)施和評(píng)估，以最大化收益和客人忠實(shí)度。
?Ensures that all Front Desk Policies and Procedures are adhered.
確保部門(mén)各項(xiàng)政策與程序都被嚴(yán)格執(zhí)行。
?Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
明確酒店產(chǎn)品知識(shí)，確保貴賓及活動(dòng)信息的時(shí)效性和準(zhǔn)確性。
?Oversees group business, reviewing and ensuring details of conference resumes are met and serve as a liaison with the conference conveners.
監(jiān)督團(tuán)隊(duì)接待，檢查并確保團(tuán)隊(duì)預(yù)訂的細(xì)節(jié)達(dá)到要求，并與會(huì)議/團(tuán)隊(duì)組織者保持聯(lián)系。
?Presence in the Front Desk and lobby area at critical guest flow time.
客流高峰期間在前臺(tái)及大堂區(qū)域督導(dǎo)部門(mén)運(yùn)營(yíng)。
??Involvement in guest complaint handling, whenever the situation required to
根據(jù)情況需要參與客訴處理。
?Adheres to and promotes the health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures.
堅(jiān)持并推行健康與安全政策，以確保安全的工作環(huán)境；同時(shí)確保所有同事都熟悉了解安全及緊急程序。
