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1、Remains observant and responds to each guest who approaches the hotel. 保持關注每一位抵達酒店的客人并主動問候。 2、Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner. 積極參與部門日常運營，以確保客人或同事的問題能夠在最短的時間內以專業的方式得以解決。 3、Stand by in the Front Desk or lobby area, to assist Front Office Operating department to provide service at critical guest flow time. 在前臺及大堂區域服務客人，并在客流高峰期協助前廳運營部門提供對客服務。 4、Coordinates with Front Desk, Executive Floor, Concierge and Service Center to ensure a smooth operation and the highest level of guest satisfaction。 協調前臺、行政樓層、禮賓部和總機等部門，以確保運營順暢及客人滿意度。 5、Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination. 明晰酒店產品知識，確保貴賓及活動信息的時效性和準確性。 6、Review Daily and Weekly arrival reports highlighting the special upcoming arrivals and process pre-arrival program. 預覽每日和每周的預到報表，對即將入住的特殊特別來賓進行標注，并跟進執行預到禮遇計劃。 7、Attends to referred and unsolved problematic situations such as complaint handling, takes initiative action and be entrepreneurial. 主動關注并參與如客人投訴等待解決問題的跟進和處理。 8、Ensures to implement all Front Office related Hotel Policies and Procedures. 確保嚴格執行與部門相關的酒店各項政策與程序。 9、Ensures clear communication within departments to provide seamless service to all guests. 確保部門內的溝通順暢以便為賓客提供無縫且高效的服務。