Reservations Agent
預訂員
?Efficiently andaccurately record and process all booking methods through WeChat, email, phone,sales notifications, and third-party online and offline channels, includingteam information entry and communication for team business processing, andconvert them into successful sales when circumstances permit, ultimatelyachieving the hotel's goals.
???對所有通過微信，郵件，電話，銷售通知以及第三方線上線下所有預定方式進行高效準確的記錄和處?? ??
??? 理，以及包括團隊的信息錄入及團隊生意的處理溝通，并在情況允許時轉化為成功的銷售，最終實現(xiàn)
??? 酒店的目標。
?Prepareand execute action plans which increase reservation sales and associatedbusiness
???? 準備和執(zhí)行增加預訂銷售和相關業(yè)務的工作計劃
?Acceptwait list reservations
??? 接受等候單上的客人預訂
?Processamendments to reservations such as extensions, early departures, etc
??? 修改延期和提前離店等特殊情況的預訂記錄
?Receiveand complete all new and updated direct bookings through WeChat, email, phone,sales notifications, and third-party online and offline channels
??? 接收和完成通過微信，郵件，電話，銷售通知以及第三方線上線下所有新預訂以及更新直連預訂。
?Handleall team related bookings, including but not limited to entering guest lists,payment methods, etc
??? 處理所有團隊相關預訂，包括但不限于所有客人名單錄入、付費方式等
?Masterthe information of various hotel activities and pay attention to the salessituation to provide feedback to the revenue director.
??? 掌握酒店各項活動信息并且關注售賣情況給與收益總監(jiān)反饋。
?Masterthe definition of market segmentation and all booking related codes, andproficiently master skills such as system code updates
??? 掌握市場細分定義和所有預訂相關代碼，并且熟練掌握系統(tǒng)代碼更新等技能
?Monitorbooking status and changes in room availability and volume, and report to theGuest Service Center Manager and Revenue Director
??? 監(jiān)測預訂情況和房態(tài)房量變化并向賓客服務中心經(jīng)理和收益總監(jiān)匯報
?Assistthe Guest Service Center Manager in departmental scheduling and attendancebased on business conditions
??? 依據(jù)生意情況協(xié)助賓客服務中心經(jīng)理進行部門排班和考勤，與相關部門包括但不限于前廳部，銷售部，財務部以?
??? 及餐飲部等運作中保持良好的溝通
?Manage“no show” reservations by investigation and recording of same
??? 調查和記錄未按預訂抵店的預訂情況
?Recordspecial billing arrangements for groups and conventions
??? 對團組或會議的特別賬單安排進行記錄
?Liaisewith Front Office Manager or Finance Manager for all reservations requiringcredit approval
??? 與前廳部經(jīng)理或財務經(jīng)理聯(lián)系要求信用審批的預訂事宜
?Maintainknowledge of special rates/ offers/ promotions
??? 掌握關于特價，酬賓，促銷活動的信息
?Monitor reservation levels and informManagers of current and future occupancy rates
???監(jiān)測預訂情況，并向經(jīng)理通報目前和將來的入住率
?Prepare reports as requested (eg totravel agents, business houses etc)
???按照要求準備報告（如給旅行代理人和商業(yè)機構的報告等）
?Maintain good communication with relevantdepartments including but not limited to the Front Office, Sales Department,Finance Department, and Food and Beverage Department during operations
???與相關部門包括但不限于前廳部，銷售部，財務部以及餐飲部等運作中保持良好的溝通
?Prepare reservation sales reports
???準備預訂銷售報告
