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【職位描述】 黃山橫江灣凱悅酒店將于2024年第四季度開業(yè) 您的職責是在遵循凱悅酒店集團的企業(yè)戰(zhàn)略及品牌標準的前提下，保持所在部門的高效營運，并滿足員工、客人及酒店業(yè)主的期望。 通過適當?shù)匿N售和營銷計劃確定酒店在當?shù)厥袌鲋械亩ㄎ?，并確保酒店產(chǎn)品和服務同營銷企劃所創(chuàng)建的定位及品牌承諾相一致。 【任職要求】 營運管理 Operation ? 組織每天所在班次的例會，宣布每天的住房率、到店客人、離店客人、會議宴會以及需要特別注意之處。 Conducts daily pre-shift briefings to associates on room occupancy, arrival and departures, functions/ event and special attention that is needed. ? 在日常運營中與客房部及其他各部門保持緊密的聯(lián)系。 Liaises with Housekeeping and other related departments on daily operations. ? 禮貌并高效的處理客人的要求及投訴，需要時要向前廳部經(jīng)理匯報，并且確保及時跟進。 Handles guest enquiries in a courteous and efficient manner and reports guest complaints or problems to Front Office Manager for necessary action and assure follow up with guests. ? 與客人建立并保持良好的賓客關(guān)系。 Establishes a rapport with guests, maintaining good customer relationship. ? 確保收銀程序能按照嚴格的標準執(zhí)行，確保每一個程序符合酒店內(nèi)部及財務部所制定的政策及程序要求。 Ensures that the cashiering procedures are strictly adhered to and that all floats are used appropriately in accordance to Policies & Procedures set by the Hotel and personnel with access to floats comply with internal Policies & Procedures established by Finance. ? 協(xié)調(diào)好各種修葺及維護工作以確保酒店財產(chǎn)的正常維護。 Coordinates all Repair and Maintenance and issues repair and maintenance job orders to ensure proper maintenance. ? 在團隊的接待工作中發(fā)揮主動性及創(chuàng)造性，協(xié)調(diào)好與銷售部、餐飲部及其他部門之間的合作。 To exercise initiative and resourcefulness in all aspects of group handling and to co-ordinate and co-operate with Sales, Rooms and F&B departments in all arrangements. ? 積極地宣傳并為酒店獲取業(yè)務，如：會議宴會、促銷、餐廳和其他業(yè)務。 To promote and secure business for our hotel, special events, promotions, Outlets and other business. ? 向員工灌輸時刻保持主人翁精神，把握每次對客的銷售機會，并在傳授的過程中身體力行。 To exemplify and instil upon the associate entrepreneurship/ ownership and a sales attitude to maintain awareness of all sales opportunities within the Hotel. ? 確保每一個員工能時刻掌握本酒店及各其他姐妹酒店的實事動態(tài)、服務/促銷和設施，以實現(xiàn)交叉銷售。 To ensure that all staff is constantly updated on accurate information about the Hotel and all sister properties, their services/ promotions and facilities in order to cross sell the Hotels.

【職位描述】 黃山橫江灣凱悅酒店將于2024年第四季度開業(yè) 您的職責是在遵循凱悅酒店集團的企業(yè)戰(zhàn)略及品牌標準的前提下，保持所在部門的高效營運，并滿足員工、客人及酒店業(yè)主的期望。 通過適當?shù)匿N售和營銷計劃確定酒店在當?shù)厥袌鲋械亩ㄎ唬⒋_保酒店產(chǎn)品和服務同營銷企劃所創(chuàng)建的定位及品牌承諾相一致。 【任職要求】 具有一定的服務經(jīng)驗 英語流利

接待客戶，辦理入住退房等，兩班倒

1、28周歲以下，形象氣質(zhì)佳，五星級酒店工作或?qū)嵙暯?jīng)驗； 2、英語作為工作語言，無障礙進行酒店前臺、酒店餐飲日常及商務溝通； 3、酒店管理相關(guān)專業(yè)，系統(tǒng)掌握服務理論與行業(yè)知識，具有良好的服務意識和溝通能力； 以上三點為基礎必備項。 4、有海外酒店管理專業(yè)學習及國際酒店工作經(jīng)驗者優(yōu)先。 綜合薪資10500（底薪7900元/月+績效2500左右+旅游+工齡工資等），卓越者可談！ 備注：該崗位工作地點位于安徽黃山第六季高端度假莊園。莊園地址：安徽省黃山市黟縣宏村鎮(zhèn)悅榕路1號黃山文化村4號樓。 需在北京第六季自助餐廳試崗過渡，試崗期通過，可至莊園任職。

【職位描述】 黃山橫江灣凱悅酒店將于2024年第四季度開業(yè) 您的職責是在遵循凱悅酒店集團的企業(yè)戰(zhàn)略及品牌標準的前提下，保持所在部門的高效營運，并滿足員工、客人及酒店業(yè)主的期望。 通過適當?shù)匿N售和營銷計劃確定酒店在當?shù)厥袌鲋械亩ㄎ?，并確保酒店產(chǎn)品和服務同營銷企劃所創(chuàng)建的定位及品牌承諾相一致。 【任職要求】 有相關(guān)崗位經(jīng)驗者優(yōu)先考慮

【職位描述】 黃山橫江灣凱悅酒店將于2024年第四季度開業(yè) 您的職責是在遵循凱悅酒店集團的企業(yè)戰(zhàn)略及品牌標準的前提下，保持所在部門的高效營運，并滿足員工、客人及酒店業(yè)主的期望。 通過適當?shù)匿N售和營銷計劃確定酒店在當?shù)厥袌鲋械亩ㄎ?，并確保酒店產(chǎn)品和服務同營銷企劃所創(chuàng)建的定位及品牌承諾相一致。 【任職要求】 具有一定的服務經(jīng)驗 性格開朗、工作認真、吃苦耐勞、反應靈活

【職位描述】 黃山橫江灣凱悅酒店將于2024年第四季度開業(yè) 您的職責是在遵循凱悅酒店集團的企業(yè)戰(zhàn)略及品牌標準的前提下，保持所在部門的高效營運，并滿足員工、客人及酒店業(yè)主的期望。 通過適當?shù)匿N售和營銷計劃確定酒店在當?shù)厥袌鲋械亩ㄎ唬⒋_保酒店產(chǎn)品和服務同營銷企劃所創(chuàng)建的定位及品牌承諾相一致。 【任職要求】 營運管理 Operational ? 始終確保嘉賓軒所有員工實現(xiàn)酒店品牌承諾并提供超出客人預期的服務。 Ensures that all Regency Club associates deliver the brand promise and provide exceptional guest service at all times. ? 確保嘉賓軒員工適時為酒店內(nèi)部客人提供優(yōu)質(zhì)的服務。 Ensures that Regency Club associates also provide excellent service to internal customers as appropriate. ? 確保根據(jù)當日的預訂要求，提前分房、同時正確擺放歡迎贈品。 Ensures that on day reservations’ requests are adhered to and rooms are blocked in advance with welcome amenities are appropriately ordered. ? 確保根據(jù)抵店時間將所有房間提前分房，并通知客房部。 Ensures that all rooms are pre-blocked accordingly to arrival time and housekeeping is informed. ? 與客房部和工程部密切合作， 確保根據(jù)維護保養(yǎng)要求鎖房。 Works closely with Housekeeping and Engineering Department to ensure that rooms are blocked accordingly for maintenance. ? 確保嚴格的房卡管理制度。 Ensures the strict control of room keys. ? 始終確保前廳部所有員工實現(xiàn)酒店品牌承諾并提供超出客人預期的服務。 Ensures that all Front Office associates deliver the brand promise and provide exceptional guest service at all times. ? 確保前廳部員工適時為酒店內(nèi)部客人提供優(yōu)質(zhì)的服務。 Ensures that Front Office associates provide excellent service to internal customers as appropriate. ? 協(xié)助貴賓及常住客的接待和入住登記。 Assists in greeting and checking-in VIP and Long Stay guests. ? 確保將每日預抵貴賓、特殊客人、常住客人的房間提前預留，并通知客房部準備房間，確保每間房間放置適當?shù)臍g迎贈品。 Ensures that all daily arrival V.I.P. rooms, special request rooms, and long stay guest rooms are pre-blocked in advance, that Housekeeping is notified and that each room is prepared with the appropriate welcome amenities. ? 經(jīng)常親自確?？腿嗽谌胱?退房時，根據(jù)凱悅酒店集團的標準始終得到最好的服務。 Personally and frequently verifies that guests check-in/ out are receiving the best possible service in line with Hyatt Hotels Corporation standards. ? 經(jīng)常親自確?？腿嗽谌胱〉怯浐娃k理離店時得到盡善盡美的服務。 Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out. ? 確保副理在貴賓及常住客到店時問候接待客人，在必要情況下通知總經(jīng)理/ 駐店經(jīng)理/ 房務總監(jiān)。 Ensures that all V.I.P / Long Staying guests are met on arrival by the Assistant Manager and where appropriate General Manager/ Resident manager or Director of Rooms. ? 確保所有嘉賓軒員工熟知酒店當前推廣、政策和其他重要信息。 Ensures that all Regency Club associates are aware of current promotions, policies and other important information. ? 確保嘉賓軒所有員工熟知酒店產(chǎn)品知識及服務。 Ensures that all Regency Club associates are familiar with the hotel’s products and services. ? 始終執(zhí)行客人認知計劃并且維護相關(guān)的客史檔案。 Implements consistent guest recognition programmes and maintains a relevant guest history database. ? 確保客史檔案的準確性，并提前登記所有常客。 Ensures that guest history records are accurately maintained and all repeat guests are pre-registered. ? 禮貌而高效的處理客人和員工詢問，跟進并確保問題得到圓滿解決。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. ? 與客人和同事保持基于良好工作關(guān)系的接觸。 Maintains positive guest and colleague interactions with good working relationships. ? 經(jīng)常親自確認客人在入住登記和辦理離店時能否得到盡善盡美的服務。 Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out. ? 在繁忙時段巡視嘉賓軒，確保嘉賓軒有條不紊的運作并實現(xiàn)酒店品牌承諾。 Spends time in Regency Club during peak periods to ensure that both areas are managed well by the respective team and delivers the brand promise. ? 與相關(guān)部門經(jīng)理協(xié)作，管理房務部的整體服務標準，必要時采取措施進行改進。 Monitors rooms’ standards in general, working through the respective Head of Department to take corrective action where necessary. ? 與客房部經(jīng)理和副理協(xié)作，經(jīng)常巡視和全面檢查房間和其它房務區(qū)域的總體運營情況。 Conducts frequent and thorough inspections of guest rooms and Rooms areas in general together with the Housekeeping Manager and Assistant Managers - Housekeeping. ? 與客房部和工程部密切合作，在必要時的鎖房維護。 Works closely with the Housekeeping and Engineering Departments to block rooms as necessary for maintenance. ? 確保在房間超訂的情況下，協(xié)助安排外部客人的住宿。 Assists in securing external guest accommodation in overbooking situations. ? 確保公共區(qū)域的潔凈，符合酒店標準。 Ensures that public areas are clean and up to standard. ? 經(jīng)常檢查客房的潔凈和保養(yǎng)情況，確?？腿说臐M意度。 Frequently inspects rooms to ensure satisfactory cleanliness and maintenance. ? 確保酒店所有基本品牌標準的執(zhí)行，并適時為客人提供多種選擇的品牌服務。 Ensures that all company minimum brand standards have been implemented, and that optional brand

【崗位職責】 1、全面負責房務部的日常運營管理工作，包括前廳、客房、洗衣房等部門的協(xié)調(diào)與監(jiān)督，確保服務質(zhì)量和運營效率； 2、制定并執(zhí)行房務部的年度、季度、月度工作計劃及預算，控制部門成本，提升經(jīng)營效益； 3、監(jiān)督客房清潔、布草管理、設施維護等工作，確保符合酒店衛(wèi)生、安全及服務標準； 4、優(yōu)化房務部工作流程，提升客戶滿意度，處理客戶投訴及突發(fā)事件； 5、負責房務部員工的招聘、培訓、考核及團隊建設，提升員工專業(yè)素養(yǎng)與服務意識； 6、與其他部門（如銷售、工程、餐飲等）密切協(xié)作，確保酒店整體運營順暢； 7、定期分析房務部運營數(shù)據(jù)，提出改進措施并落實執(zhí)行。 【崗位要求】 1、大專以上文化程度；10年以上同崗位工作經(jīng)驗。并要求有首旅建國集團工作經(jīng)驗。具備酒店房務管理相關(guān)經(jīng)驗，熟悉前廳、客房、洗衣房等業(yè)務流程及標準； 2、出色的團隊管理能力，能夠有效調(diào)動員工積極性，打造高效服務團隊； 3、具備較強的成本控制意識及數(shù)據(jù)分析能力，能制定并落實運營優(yōu)化方案； 4、優(yōu)秀的溝通協(xié)調(diào)能力，能妥善處理客戶投訴及跨部門協(xié)作問題； 5、工作細致嚴謹，責任心強，能承受高強度工作壓力； 6、對酒店行業(yè)服務標準及發(fā)展趨勢有深刻理解，具備創(chuàng)新意識。

【職位描述】 黃山橫江灣凱悅酒店將于2024年第四季度開業(yè) 您的職責是在遵循凱悅酒店集團的企業(yè)戰(zhàn)略及品牌標準的前提下，保持所在部門的高效營運，并滿足員工、客人及酒店業(yè)主的期望。 通過適當?shù)匿N售和營銷計劃確定酒店在當?shù)厥袌鲋械亩ㄎ?，并確保酒店產(chǎn)品和服務同營銷企劃所創(chuàng)建的定位及品牌承諾相一致。 【任職要求】 協(xié)助部門建立完善并且維護部門營運手冊，部門營運手冊應當反映出酒店政策和程序以及工作過程和標準。確保每年進行回顧，反映出改變。 Assists with the development and maintenance of a detailed Departmental Operations Manual that reflects Policies & Procedures, work processes and standards of performance within the Division. Ensures annual review to accurately reflect any changes. 協(xié)助準備年度商業(yè)計劃，確保部門目標充分體現(xiàn)酒店目標并滿足員工需要。 Assists with the preparation of the annual Rooms Business Plan, ensuring Divisional Objectives fully address business objectives of the Hotel and needs of associates. 與房務部總監(jiān)密切合作準備和定期更新客房部預算，確保達到預算目標并且有效的控制成本。 Assists with the preparation and regular update of the Housekeeping Departmental Budget, in close cooperation with the Housekeeping Manager, ensuring targets are met and costs are effectively controlled. 不斷監(jiān)督和確?？腿诉z留物品的正確處理和管理。 Constantly monitors and ensures the proper handling and control of lost and found items. 確保為清潔窗戶、公區(qū)及后場區(qū)域的外聘清潔公司清潔工人安排適當?shù)墓ぷ魅蝿铡?Ensures proper work assignments to the contract cleaners of windows, public and back of house areas. 確保為提供蟲害防治和植物租擺服務的合同服務商安排適當?shù)墓ぷ魅蝿?，監(jiān)督服務質(zhì)量、工作效率和專業(yè)性。 Ensure proper work of the service contractors of pest control and plant rental, supervise the service quality, efficiency and profession. 確保清潔設備供應商根據(jù)合同的售后服務條款對清潔設備進行定期的維護。 Ensures after-sale service execute by cleaning equipment supplier periodically according to contract indicates, ensure the equipment have proper maintenance. 協(xié)助準備及控制每周請購單、清潔用品和設備 Assists in preparing and controlling weekly requisitions, usage of chemicals and supplies. 準備每月工作事項總結(jié)報表 Prepares monthly activity reports. 在貴賓入住前，檢查所有貴賓的房間 Checks all VIP rooms prior to check in. 定期檢查房間和公區(qū)，確定始終維持清潔標準。 Conducts regular inspections of rooms and public areas, ensuring standards of cleanliness is maintained at all times. 協(xié)助布草、瓷器和玻璃器皿的盤點，并向客房部經(jīng)理/副經(jīng)理匯報。 Assists in conducting inventory of linen, chinaware, and glassware and reports to Assistant Housekeeping Manager/ Housekeeping Manager. 協(xié)助和維護機器維修報告和記錄 Coordinates and maintains machine maintenance reports and records. 向客房部經(jīng)理/副經(jīng)理報告客房和酒店區(qū)域的情況，確保正確和一致的維護 Reports to Housekeeping Manager/ Assistant Housekeeping Manager on the conditions of guest rooms and hotel area to ensure appropriate and consistent maintenance. 和餐飲部密切合作，確保迷你酒吧系統(tǒng)的正確維護，且所有員工根據(jù)政策和程序更新消耗和補給。 Works closely with Food & Beverage to ensure that the Mini Bar system is properly maintained and all associates follow closely with the Policies & Procedures of updating consumption and replenishment. 和餐飲部密切合作，確保所有客用品的正確擺放、移動及再補足。 Works closely with Food & Beverage to ensure all amenities are appropriately placed and removed/ replenished. 根據(jù)酒店政策和客房部規(guī)定使用和管理鑰匙。 Use and manage hotel keys according to hotel policy and Housekeeping principle.

【崗位職責】 1、依照酒店對清潔和外觀的標準為公共區(qū)域提供保潔服務。 2、熟悉酒店所有公共區(qū)域。 3、確保及時完成日常保潔工作。 4、有效地處理應急事件。 5、管理關(guān)于化學清潔用品使用的事宜，處理發(fā)現(xiàn)的問題并做出相應的整改。 6、安全正確地使用保潔設備。 7、合理保持保潔用品的存貨量。 8按照業(yè)務要求開展工作 【崗位要求】 1、擁有在與他人交往時大多數(shù)時間所使用的溝通技能； 2、2年以上相關(guān)工作經(jīng)驗。

【職位描述】 黃山橫江灣凱悅酒店將于2024年第四季度開業(yè) 您的職責是在遵循凱悅酒店集團的企業(yè)戰(zhàn)略及品牌標準的前提下，保持所在部門的高效營運，并滿足員工、客人及酒店業(yè)主的期望。 通過適當?shù)匿N售和營銷計劃確定酒店在當?shù)厥袌鲋械亩ㄎ?，并確保酒店產(chǎn)品和服務同營銷企劃所創(chuàng)建的定位及品牌承諾相一致。 【任職要求】 營運 Operational ?確保具有營銷員的態(tài)度，抓住酒店內(nèi)的一切銷售機會。 Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel. ? 確保具有高水準的酒店產(chǎn)品知識。 Ensures a high level of product knowledge of hotel. ? 確保將來自任何客人或其他部門的反饋及時并準確地匯報給副理。 Ensures the Team Leader/ Assistant Manager is kept fully aware of any relevant feedback from either customers or other departments. ? 遵守酒店有關(guān)客房部的政策及程序。 Complies with the Hotel Policies & Procedures relating to Housekeeping Department. ? 遵守房務部制定的系統(tǒng)及程序。 Complies with all systems and procedures as laid down by Rooms Division. ? 履行清潔及服務公共區(qū)的日常職責，確保公共區(qū)的清潔達到凱悅品牌標準。 Performs routine duties in the cleaning public areas, ensuring the cleanliness meet Hyatt brand standards. ? 清潔并擦亮燈具及大理石面。 Cleans and polishes lighting fixtures, marble surfaces. ? 清潔客房、走道、大堂、酒廊、衛(wèi)生間、電梯、樓梯、更衣室及其它工作區(qū)域。 Cleans rooms, hallways, Lobby, lounges, rest rooms, corridors, elevators, stairways, and locker rooms and other work areas. ? 清潔酒店外部道路。 Scrubs outside pavement areas. ? 打掃、擦洗、上蠟及拋光地面。 Sweeps, scrubs, waxes, and polishes floor. ? 清潔毛毯、地毯、布藝家具及窗簾。 Cleans and shampoos rugs, carpets, upholstered furniture, and draperies. ? 為家具及設備吸塵；擦亮金屬制品。 Dusts furniture and equipment. Polishes metalwork. ? 清洗墻壁、頂板及木制裝飾；清洗窗戶、門板及門/窗框。 Washes walls, ceiling, woodwork, windows, door panels, and sills. ? 清空垃圾桶及清潔煙灰缸。 Empties and cleans wastebaskets and ashtrays. ? 將垃圾運到垃圾處理區(qū)域。 Transports trash and waste to disposal area. ? 補充浴室用品。 Replenishes bathroom supplies. ? 履行清潔及服務公共區(qū)域的日常職責。 Performs routine duties in the cleaning and servicing of public areas. ? 保持后場辦公區(qū)的整潔。 Maintains cleanliness of back office areas. ? 報告所有遺失及損壞的酒店財產(chǎn)。 Reports missing and damaged hotel property. ? 依照酒店的“失物招領”程序，報告并上交“失物招領”物品。 Reports and turns in all Lost & Found items as per Hotel “Lost and Found” procedure. ? 清理并維護所有用品、設備及儲藏室的整潔。 Cleans and maintains all supplies, equipment and storage rooms. ? 迅速回應并報告客人的需求。 Responds and reports promptly to all guest inquiries and/ or requests. ? 清潔并維護大堂、衛(wèi)生間、走廊及辦公室的清潔。++ Cleans and maintains all Lobby, restrooms and corridors and offices. ? 為地毯吸塵并清空煙灰缸及金屬容器。 Vacuums carpets & empties ashtrays and urns. ? 清潔鏡面及窗戶。 Cleans mirrors and windows. ? 需要時搬動家具、固定裝置及設備。 Moves furniture, fixtures and equipment when needed. ? 為酒店內(nèi)外的植物澆水及養(yǎng)護。 Waters and maintains all plants inside and outside the Hotel.