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【職位描述】 賓客服務(wù) Customer Service ? 保證所有的員工時(shí)刻提供客人所期望的，并且符合我們酒店承諾的服務(wù)。 Ensures the delivery of brand promise and provides exceptional guest service at all times. ? 保證所有的員工對(duì)我們酒店其他部門的員工同樣提供高品質(zhì)的服務(wù)。 Provides excellent service to internal customers in other departments as appropriate.　 ? 以禮貌高效的服務(wù)處理來(lái)自酒店外部的客人和我們酒店的客人的投訴，同時(shí)對(duì)問(wèn)題的解決要跟進(jìn)，并且詢問(wèn)客人的滿意度。 Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. ? 與同事保證良好的關(guān)系。 Maintains positive guest and associate interactions with good working relationships. 營(yíng)運(yùn) Operational ? 全面落實(shí)酒店餐飲部的各項(xiàng)標(biāo)準(zhǔn)。 Ensures that minimum brand standards have been implemented. ? 積極響應(yīng)客人的合理建議，并盡快改善。 Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. ? 團(tuán)隊(duì)協(xié)作，主動(dòng)靈活待客，顧客至上，酒店的大局為重。 Works closely with other associates in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. ? 保證所有員工以積極靈活主動(dòng)的方式與其他部門的員工協(xié)作。 Works in a supportive and flexible manner with other departments. ? 正確使用洗碗機(jī)清潔盤(pán)，杯，碟子，銀具，玻璃杯等。減少破損。 Operates an automatic dishwashing machine that cleans and washes plates, cups, saucers, silverware, glasses and other dishes. Damage reduction ? 確保垃圾被及時(shí)清理，并確保清運(yùn)過(guò)程中不撒漏。 Ensure that the garbage is cleaned up in a timely manner, and ensure that no leakage during the cleaning process. ? 負(fù)責(zé)餐具、廚具的接收，分類，清洗和擺放的工作。 Responsible for receiving, sorting, cleaning and placing tableware and kitchenware. ? 清理廚房的地板。 Sweeps and mops kitchen floors. ? 清洗工作臺(tái)，水池，墻面，天花板，通風(fēng)口，冰箱和模具。 Washes worktables, sinks, walls, ceiling, air vents, refrigerators, and meat blocks. ? 清洗污水管道和濾油口。 Cleans and washes floor and gutter drains and grease traps. ? 及時(shí)將垃圾送入指定的容器中。 Segregates and removes trash and garbage and places it in designated containers. ? 協(xié)助進(jìn)行每月對(duì)運(yùn)營(yíng)設(shè)備及營(yíng)業(yè)用品的盤(pán)點(diǎn)。 Maintains par stocks of all equipment and guest supplies. ? 每日向當(dāng)班的管事部領(lǐng)班匯報(bào)工作，并接受任務(wù)。 Reports daily to the Team Leader - Stewarding on duty and receives assignments. ? 向管事部經(jīng)理/領(lǐng)班報(bào)告所有困難或問(wèn)題，以進(jìn)行解決和跟辦。 Report all difficulties or problems to the stewarding Manager/ Team Leader for resolution and follow-up. 其他 Other Duties ? 熟悉并嚴(yán)格遵守員工手冊(cè)中的規(guī)章制度，及酒店關(guān)于防火、衛(wèi)生、健康和安全的制度。 Understands and strictly adheres to Rules and Regulations established in the Associate Handbook and the hotel's policies concerning fire, hygiene, health and safety. ? 保證高標(biāo)準(zhǔn)的個(gè)人儀表。 Ensures high standards of personal presentation and grooming. ? 根據(jù)酒店、行業(yè)和公司的指引，回應(yīng)需求、改變，執(zhí)行任何合理的任務(wù)及額外職責(zé)。 Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel. ? 在任何時(shí)間表現(xiàn)負(fù)責(zé)的管理和行為，并以積極的形象代表酒店的管理團(tuán)隊(duì)和國(guó)際凱悅。 Exercises responsible behaviour at all times and positively representing the hotel and Hyatt International. ? 根據(jù)安排出席酒店和部門的培訓(xùn)以提高技能和知識(shí)。 Attends training sessions and meetings as and when required. ? 嚴(yán)格執(zhí)行額外的合理的任務(wù)和職責(zé)。 Carries out any other reasonable duties and responsibilities as assigned. 【任職要求】 1、對(duì)工作有責(zé)任心。 2、能吃苦耐勞，對(duì)工作細(xì)心、耐心。 3、身體健康，精力充沛。