·?Supervise the implementation of housekeeping standards and procedures in relation to:
·?監督客房部各項標準和工作程序的執行 ：
·?Bedroom service
·?臥室服務
·?Bathroom service
·?衛生間服務
·?Valet service
·?洗衣服務
·?Cleaning service
·?清潔服務
·?Linen maintenance
·?布巾維護
·?Recommended changes to these standards and training needs on an ongoing basis
·?就這些標準和培訓需求提供持續性的改進建議
·?Maintain a current and thorough knowledge of all housekeeping systems
·?對客房部所有系統有最新和完整的知識
·?Open and close the shift and ensure effective shift hand over
·?負責管理接班和交班工作，以確保交接班過程的有效進行
·?Distribution and collection of keys
·?分發和收集鑰匙
·?Management of all incoming and outgoing calls
·?管理所有的呼入和呼出電話
·?Solve employee grievances
·?解決員工受到的不公正待遇問題
·?Perform Room allocations
·?分配客房
·?Perform Room inspections
·?檢查客房
·?Prioritise arrival rooms
·?排列抵店客人客房的優先順序
·?Liaise with Front Office for guest and hotel requirements
·?配合前臺滿足酒店和客人的要求
·?Ensure guest valet is processed and delivered in a timely manner
·?確保及時為客人提供洗衣服務并送還
·?Co-ordinate special projects (eg site rooms, vermin control, window and carpet cleaning, room inventories)
·?協調特別項目(如參觀客房，除蟲，窗戶和地毯的清潔，客房供應量)
·?Manage all special requests made by guests
·?處理客人所有的特殊要求
·?Ensure consistency within the department
·?確保部門內工作的一致性
·?Management of lost property for the hotel
·?管理酒店的遺失財物
·?Ensure you have complete knowledge of room types, layouts and facilities
·?確保具有客房類型，設計和設施的全面知識
·?Manage storage areas
·?管理倉庫
