【崗位職責】
1、負責酒店前廳部的接待和管理工作,熟知前廳服務設施的功能,處于完好狀態。
2、進行有關的市場計劃分析制定部門工作計劃,完成工作報告。
3、使客房達到最高出租率,獲取最佳的客房收入。
4、督導下屬部門主管,委派工作任務,明確崗位責任,隨時調整工作部署。
5、保持良好的客際關系,能獨立有效地處理賓客投訴。
6、協助酒店與更高一級領導處理突發事件。
【崗位要求】
1、專科及以上學歷,有同崗位工作經驗2年以上。
2、熟悉酒店前廳的經營管理工作,具有較強的工作責任感和敬業精神。
3、督導前廳各分部員工服務質量標準、操作流程標準并對前廳部各項工作實施全面監管。
4、有效貫徹、落實并完成部門制訂的每月工作計劃。
5、英語對話流利,有較強的協調管理能力,具有一定的銷售能力。
6、全面掌握前臺收銀方面的財務基礎知識,能處理日常服務環節中所涉及到的財務方面的問題。【Job Responsibilities】
1.Be responsible for the reception and management of the hotel's front office department, be familiar with the functions of the front office service facilities, and ensure they are in good condition.
2. Conduct relevant market plan analysis, formulate departmental work plans, and complete work reports.
3. Achieve the highest occupancy rate for guest rooms and obtain the best room revenue.
4. Supervise the heads of subordinate departments, assign tasks, clarify job responsibilities, and adjust work arrangements at any time.
5. Maintain good guest relations and be able to handle guest complaints independently and effectively.
6. Assist the hotel and higher-level leaders in handling emergencies.
【Position Requirements】
1.College degree or above, with more than 2 years of working experience in the same position.
2. Familiar with the operation and management of the hotel's front office, with a strong sense of responsibility and dedication.
3. Supervise the service quality standards and operation procedures of the staff in each division of the front office, and conduct comprehensive supervision over all the work of the front office department.
4. Effectively implement, carry out and complete the monthly work plan formulated by the department.
Fluent in English conversation, with strong coordination and management skills, and certain sales capabilities.
6. Fully master the basic financial knowledge related to front desk cashiering and be capable of handling financial issues involved in daily service procedures.