中廚房點(diǎn)心檔
賓客服務(wù)
CustomerService
n? 時刻為客人提供禮貌專業(yè)的服務(wù)。
Provides a courteousand professional service at all times.
n? 禮貌高效地處理外部和內(nèi)部客人的問題,如不能立即解決,及時向上級匯報(bào),并跟進(jìn)結(jié)果。
Handles guest and associateenquiries in a courteous and efficient manner, reporting complaints or problemsif no immediate solution can be found, whilst providing a prompt follow-up.
n? 與客人和同事保證良好的溝通和工作關(guān)系。
Maintains positiveguest and colleague interactions with good working relationships.
營運(yùn)
Operational
n? 全面落實(shí)酒店餐飲部的各項(xiàng)標(biāo)準(zhǔn)。
Ensures that allcompany minimum brand standards have been implemented.
n? 團(tuán)隊(duì)協(xié)作,主動靈活待客,顧客至上,酒店的大局為重。
Work closely withother associates in a supportive and flexible manner, focusing on the overallsuccess of the hotel and the satisfaction of hotel guests.
營運(yùn)
Operational (continued)
n? 根據(jù)不同的要求,切配各種蔬菜和水果。
Washes, peels, cuts,and seeds vegetables and fruits.
n? 根據(jù)不同的要求,清洗,切配,和絞碎各種肉類,家禽和海鮮。
Cleans, cuts, andgrinds meats, poultry, and seafood.
n? 根據(jù)不同的要求,給配菜裹面包屑,面粉和面糊。
Dips food items incrumbs, flour, and batter to bread them.
n? 根據(jù)不同的要求,調(diào)制醬料。
Stirs and strainssoups and sauces.
n? 根據(jù)不同的要求,確定配料的量。
Weights and measuresdesignated ingredients.
n? 為各個爐灶間傳遞鍋,壺,食物。從倉庫領(lǐng)取原料并保存好記錄。
Carries pans,kettles, and trays of food to and from workstations, stove, and refrigerator.
n? 在規(guī)定地點(diǎn)存放食物。
Stores foods indesignated areas.
n? 打掃工作間,儀器和餐具,隔離并及時轉(zhuǎn)移垃圾。
Cleans work areas,equipment and utensils, segregates and removes garbage.
n? 為廚師傳遞所需品,器具和一些輕便的儀器。
Distributessupplies, utensils, and portable equipment.
n? 根據(jù)不同的要求,為菜肴切配肉類。
Carves variouscooked meats.
n? 協(xié)助保證食品的質(zhì)量。
Assists in qualitycontrol of items.
n? 協(xié)助完善自助餐的賣相。
Sets up buffetpresentations.
§?熟悉緊急事件處理程序。
Familiar with all Fire and Emergency Procedure.
人事
Personnel
§?支持落實(shí)人本品牌,示范并加強(qiáng)凱悅價(jià)值觀和文化特性。
Supports theimplementation of The People Brand, demonstrating and reinforcing Hyatt’sValues and Culture Characteristics.
其他
Other Duties
n? 保證高標(biāo)準(zhǔn)的個人儀表。
Ensures highstandards of personal presentation and grooming.
n? 熟悉并嚴(yán)格遵守員工手冊中的規(guī)章制度,及酒店關(guān)于防火、衛(wèi)生、健康和安全制度。
Reads the hotel's AssociateHandbook and has an understanding of and adheres to the hotel's rules andregulations and in particular, the policies and procedures relating to fire,hygiene, health and safety.
n? 根據(jù)安排出席酒店和部門的培訓(xùn)和會議。
Attends trainingsessions and meetings as and when required.
n??響應(yīng)安排,根據(jù)酒店、行業(yè)和公司的指令做調(diào)整,執(zhí)行其他餐廳 和部門的合理的任務(wù)及職責(zé)。
Respond to requests to undertake any reasonable tasks and secondary duties alsoin other outlets and departments as normal assigned, and adjust to changes asdictated by hotel, industry and company.