了解“松池”水療中心的運營理念、優惠活動,并積極推廣熟知運營時間和服務設施及服務項目。
Tobe completely aware of SongSpa & Fitness Center activities, and to promote these actively, completelyfamiliar with all spa facility opening and closing hours as well as product andservices offered.
協助回顧與前臺接待工作相關的政策和程序,根據需要進行相應變更。
To assist in the review of alladministrative policies and procedures relating to the reception desk,continually looking for methods to improve as required.
保持一貫靈活性、適應水療和健身中心內不同區域的變換。
To be entirely flexible and adapt torotate within the different sub departments of Spa & Fitness areas.
熟悉酒店所有服務項目和設備設施。
To be fully conversant with all servicesand facilities offered by the Hotel.
根據確定的運營時間保證水療中心和健身中心按時營業。
Toperform opening and closing procedures established for the Spa and Fitnessareas.
確保水療中心游泳池、健身房和周圍區域的整潔有序。
To ensure that the spa swimming pool,GYM, and surrounding area is kept clean and organized at all times.
關注日常消耗品的用量和庫存。
To monitor operating supplies andinventory levels.
禮貌并有效地處理所有來自客人的詢問和投訴,跟進并敦促解決無法立即處理的投訴,達到客人的滿意。
To handle guest enquries in acourteous and efficient manner and report guest complaints or problems tosupervisors if no immediate solution can be found and assure follow up withguests.
關注所有設備的狀態,將保養需求和維修需求通知助理經理。
Monitor status of all equipment andnotify the Assistant Manager if there are any maintenance or repair needs? Promptly record equipment issues in the logbook isFixtures missing etc, and notify the spa maintenance personnel.
向所有客人介紹促銷活動。
Promote events and promotions to allguests.