· Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
運(yùn)用銷售技巧和房間銷售升級(jí)推廣洲際酒店集團(tuán)的產(chǎn)品和服務(wù)
· Promote the Hotel’s (and ICHG generally) products and services
推銷酒店(以及整個(gè)洲際酒店集團(tuán))的產(chǎn)品和服務(wù)
· Maintain a high level of product and service knowledge about all ICHG Hotels in your region
充分了解所在地區(qū)的洲際酒店集團(tuán)成員的產(chǎn)品和服務(wù)
· Develop and maintain a regular pattern of sales calls
發(fā)展和保持定期進(jìn)行銷售拜訪的模式
· Prepare and execute action plans which increase reservation sales and associated business
準(zhǔn)備和執(zhí)行增加預(yù)訂銷售和相關(guān)業(yè)務(wù)的工作計(jì)劃
· Record and process reservations made by phone/fax/email
記錄和處理通過(guò)電話,傳真,電子郵件進(jìn)行的預(yù)訂
· Accept wait list reservations
接受等候單上的客人預(yù)訂
· Process amendments to reservations such as extensions, early departures, etc
修改延期和提前離店等特殊情況的預(yù)訂記錄
· Manage “no show” reservations by investigation and recording of same
調(diào)查和記錄未按預(yù)訂抵店的預(yù)訂情況
· Record special billing arrangements for groups and conventions
對(duì)團(tuán)組或會(huì)議的特別賬單安排進(jìn)行記錄
· Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
與前廳部經(jīng)理或財(cái)務(wù)經(jīng)理聯(lián)系要求信用審批的預(yù)訂事宜
· Maintain knowledge of special rates/ offers/ promotions
掌握關(guān)于特價(jià),酬賓,促銷活動(dòng)的信息
· Monitor reservation levels and inform Managers of current and future occupancy rates
監(jiān)測(cè)預(yù)訂情況,并向經(jīng)理通報(bào)目前和將來(lái)的入住率
· Prepare reports as requested (eg to travel agents, business houses etc)
按照要求準(zhǔn)備報(bào)告(如給旅行代理人和商業(yè)機(jī)構(gòu)的報(bào)告等)
· Prepare reservation sales reports
準(zhǔn)備預(yù)訂銷售報(bào)告
· Handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services
處理進(jìn)出酒店的電話、傳真以及設(shè)備和電話線租用及其它電信服務(wù)
· Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions.
調(diào)查關(guān)于電信服務(wù)部及話務(wù)員和技術(shù)人員的投訴并采取相應(yīng)措施
· Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions
制訂工作計(jì)劃以實(shí)現(xiàn)目標(biāo),定期將實(shí)際成績(jī)與所定目標(biāo)進(jìn)行對(duì)比,并采取必要的糾正措施
· Establishes and maintains effective teammate relations
與同事建立并保持良好的工作關(guān)系
· Organizes and conducts regular meeting for all Telecommunication staff to facilitate communication and a smooth operation
組織和召開由所有電信部工作人員參加的會(huì)議,以加強(qiáng)交流和保證業(yè)務(wù)的順利進(jìn)行
· Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly
對(duì)所有設(shè)備、軟件、硬件進(jìn)行管理和監(jiān)測(cè),并確保其安裝和運(yùn)轉(zhuǎn)良好
· Ensures all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed
確保所有電信設(shè)備的維護(hù)均得到有效外包,并對(duì)其實(shí)施預(yù)防性維護(hù)
· Maintains up to date list of all telecommunication equipment
更新列有所有電信設(shè)備的清單
· Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report
監(jiān)測(cè)程控交換機(jī),語(yǔ)音郵件,通信呼叫統(tǒng)計(jì)軟件的運(yùn)轉(zhuǎn)情況,并將設(shè)備運(yùn)轉(zhuǎn)報(bào)告的登記在日志上
· Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel System Manager
就軟件出現(xiàn)的問(wèn)題進(jìn)行調(diào)查,并向供應(yīng)商提交報(bào)告,與酒店系統(tǒng)部經(jīng)理協(xié)調(diào)界面問(wèn)題的解決
· Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards
保持適當(dāng)記錄,以處理酒店計(jì)費(fèi)系統(tǒng)中的電話,并按照品牌最低標(biāo)準(zhǔn)保持客房情況記錄
· Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses
保管用戶文件、程控交換機(jī)系統(tǒng)報(bào)告、電話清單、租賃線路的編號(hào)方案租賃合同、維護(hù)工作外包合同和當(dāng)?shù)貓?zhí)照
· Performs PABX data-base programming and regular service change to control class of service on all telephone sets in the hotel.
進(jìn)行程控交換機(jī)數(shù)據(jù)庫(kù)編程以及常規(guī)服務(wù)變更,以控制所有酒店內(nèi)所有電話機(jī)的服務(wù)等級(jí)
· To attend Telecommunication seminar, product knowledge, presentation, organized by the external bodies
參加由外單位組織的電信研討會(huì)、產(chǎn)品知識(shí)講座和演示。
· Performs related duties and special projects as assigned
完成被分派的相關(guān)工作任務(wù)和特殊項(xiàng)目
· Conducts shift briefings to ensure hotel activities and operational requirements are known
進(jìn)行交接班說(shuō)明工作,確定了解酒店活動(dòng)和運(yùn)營(yíng)要求
· Complete other tasks assigned by department manager/direct leader.
完成部門經(jīng)理/直接上級(jí)交代的其他工作。
· The hotel reserves the right to adjust and update the job description of this position.
酒店保留調(diào)整和更新本崗位職責(zé)的權(quán)力。