JOB OVERVIEW職位概述
· Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction.
· 及時清潔客房和套房，確保賓客滿意度。
At InterContinental Hotels & Resorts? we want our guests to feel special, cosmopolitan and In the Know which means we need you to:
· Be charming by being approachable, having confidence and showing respect.
· Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.
· Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.
在洲際酒店及度假村?，我們希望賓客感覺風格獨特、時尚現代和深入洞悉，這意味我們需要你：
· 親切、充滿自信、體現尊重來展現富有魅力的你。
· 理解和預測賓客的需要、做到細心周到、具主人翁精神、把事情辦好，保持專注當下。
· 見多識廣、分享閱歷、展現你的風格來創造令人感覺特別的時刻，做到令人難忘。
DUTIES AND RESPONSIBILITIES工作職責
· Cleans and maintains guest rooms, guest corridors, linen rooms and cupboards according to set standards and procedures
· 按照既定標準和工作程序，對客房、走廊、布草房和餐具柜進行清潔。
· Replenishes guest supplies
· 補充客用品。
· Ensures guest services specified by superiors and guests requests are promptly and courteously met
· 及時、禮貌的完成上級指定的對客服務并滿足客人的要求。
· Ensure laundry dry cleaning list has been completed by guest before calling AYS for collection.
· 確保送洗的衣服是客人填好單子的
· Prepare room attendant report,ooms are checked properly and that discrepancies are properly marked down in the report. Inform the Floor Team Leader.
· 填寫員工工作表并將差異房情況報告當班主管。
· Ensure proper used of the chemical
· 確保正確使用清潔劑。
· Ensure proper used of the cloth.
· 正確使用抹布。
· Disinfect the Chinaware and Glassware according to the standard.
· 按照要求進行杯具消毒。
· Reports damage or malfunction in hotel rooms to superior
· 向上級匯報酒店客房內的損壞或故障情況。
· Maintains equipment in proper state of cleanliness and repair
· 保證設備的清潔和修繕。
· Maintains a section room report
· 完成區域客房報告。
· Maintains a daily room checklist
· 完成每日客房檢查工作單。
· Meets with superior and takes on daily assigned tasks
· 與上級會面并承擔每日分配的任務。
· Reports and submits lost and found articles to superior immediately
· 及時向上級匯報和上交與客人遺失物品。
· Report guest complaints to superior immediately
· 及時向上級匯報客人的投訴。
· Reports unusual behavior/activities on floors to supervisor
· 向上級匯報樓層里的反常行為和活動。
· Records room status in allocated section accurately
· 準確記錄在劃定的區域內的房間情況。
· Complies with hotel’s health, safety and hygiene policy
· 遵守酒店的健康、安全和衛生政策。
· Adheres to personal grooming and hygiene standards
· 保持個人儀容和衛生標準。
· Attends meetings and training sessions as required
· 按要求參加會議和培訓活動。
· Creates and maintains floral arrangements
· 制作并保持插花。
· Carry out valet services when required including delivery of linen or processing laundry orders
· 如有需求則完成貼身管家服務，包括派送布草或處理洗衣預訂等。
· Remove room service trays and trolley from rooms. All rooms trolleys and trays left in the rooms or corridor are to be removed to the service pantry IMMEDIATELY, for collection by room service staff. Instruct Housekeeping Order Taker to inform Room Service for collection as soon as noticed.
· 移走房內或走廊上客房送餐的盤子和車子并打電話給辦公室文員通知服務員立即收走
QUALIFICATIONS AND REQUIREMENTS任職要求
Required Skills –技能要求
· Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
· 擁有在與他人交往時大多數時間所使用的溝通技能；完全代表酒店，品牌和公司與顧客，員工和第三方交往的能力。
· Able to speak, read and write English
· 具有說，讀和寫英語的能力。
