工作職責：
Job Responsibilities:
1.Monitor performance of members of the bell staff ，assist when necessary.
監督禮賓員的日常工作，并在需要時予以支持。
2.Escorts guests to accommodations,visually inspects room,telephone and notes deficiencies such as towels to housekeeping immediately.Points out room features and directory for guest reference.
引領客人到房間，介紹酒店及房間的設施設備。快速巡視房間是否存在問題，及時通知相關部門予以解決。
3.Creates a working knowledge of all hotel disciplines,activities and responsibilities to help guests with questions.
遵循酒店的規章制度，熟知酒店經營項目及活動，友好的回答客人提出的各種問題并確保其準確性。
4.Greets customers immediately with a friendly and sincere welcome.Remains calm and attentive especially during heavy hotel activity and emergencies.
熱情友好的問候客人。能成著冷靜的應對各種突發情況。
5.Actively takes part in training where and when required,attending formal training sessions and on the job training to ensure standards and develop skills and abilities.
積極參加所需的各種培訓，提高工作能力。
6.Ensures that VIP guests are treated personally and recognized as an individual.
確保VIP客人的待遇。
7.Promotes HHonours and its associated benefits to guests who are not already enrolled in the program. Ensures that existing HHonours members receive personal and professional service that recognizes them as important guests and that their benefits are received.
引入新的榮譽客會會員，確保會員應得利益，為會員提供優質專業的服務。
8.Is up to date with information on facilities, attractions, places of interest, sights and activities in and around Hilton.
了解酒店周邊地區的最新信息，名勝，風景地等，為顧客提供方便。
9.Effectively communicates, coordinates and cooperates with Housekeeping, F&B, Engineering and IT.
與餐飲部，客房部，工程部，IT等進行有效的溝通及合作。
10.Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的職責和被指派的職責。
崗位要求：
Position Qualifications:
1.1 or 2 years of related working experience prefered.
一至兩年相關工作經驗者優先。
2.Ability to work under pressure and deal with stressful situations during busy periods.
能在強壓下勝任工作。
3.Interpersonal skills to provide overall guest satisfaction.
以較強的人際交往能力提高客人滿意度。
4.Ability to effectively deal with internal customer,some of whom will require high levels of patience,tact and diplomacy to defuse anger and collect accurate information.
擅長于處理賓客關系，能快速有效的應對各種問題。
5.Ability to read English language sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
一定的英語閱讀能力確保能獲取行李牌上的信息，以及托運行李上的相關信息。
