Job Responsibility:
崗位職責：? ? ??
1.Clean assigned guest rooms according to standards established by the hotel.? It involves, but not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, vacuuming the carpet.
根據(jù)酒店制定的標準清潔指定的客房。它包括但不限于鋪床，打掃房間和家具，補充客房和浴室用品，清潔浴室，吸塵地毯。
2.Whilst cleaning the room, verify that all is in proper condition and order of functioning and reports to Supervisor any items that need?repair.
在打掃房間的時候，確認所有的東西都處于正常的狀態(tài)，并向主管匯報任何需要修理的物品。
3.Clean corridors and floor public areas around guest rooms assigned.? Also maintain cleanliness of equipment and pantries.
清潔客房周圍的走廊和樓層公共區(qū)域。保持設備和食品儲藏室的清潔。
4.Keep informed of hotel product and service knowledge in order to answer guest questions.
了解酒店產(chǎn)品和服務知識，以便回答客人的問題。
5.Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle.? It may be providing information, giving an extra item such as a towel, etc.?
以友好和關心的態(tài)度回答客人的所有問題/要求，采取適當?shù)男袆樱绻枰脑挘咽虑榻唤o相關人員處理。它可能是提供信息，給額外的物品，如毛巾等。
6.Write down on their assignment sheets relevant information for record purposes and possible future inquiries.? At the end of shift, report special attention guest, unusual situations, incidents that need follow up, to ensure consistency and guest satisfaction.
在交接本上寫下相關的信息，以便日后查詢。當班結束時，報告特別關注的客人，異常情況，需要跟進的事件，以確保一致性和客人滿意度。
7.Verify the physical status of room and updates Order Taker of any discrepancies found.
核實房間的實際狀況，并及時更新客房部協(xié)調員發(fā)現(xiàn)的問題。
8.Report at once to Supervisor and Order Taker lost and found items and coordinates with Order Taker when to bring items down.
及時向主管和領班匯報物品的丟失和找回情況，并與領班協(xié)調物品的取回。
9.Provide the turn down service to assigned guest rooms according to standards established by the hotel.? It involves, but not limited to, turning down the bed, replenishing guest room and bath supplies and cleaning the bathroom if necessary.? Help control guest and cleaning supplies to save costs.
根據(jù)酒店規(guī)定的標準為指定的客房提供開夜床服務。它包括但不限于，調節(jié)床位高低，補充客房和浴室用品和清潔浴室，如果必要的話。協(xié)助控制客人和清潔用品，節(jié)約成本。
10.Clean assigned guest rooms, the late check out and late service required by guests, according to standards established by the hotel.? It involves, but not limited to, making the bed, dusting the room and furniture, replenishing guest room and bath supplies, cleaning the bathroom, vacuuming the carpet.
根據(jù)酒店制定的標準，打掃指定的客房，為客人提供晚退房和晚退服務。它包括但不限于鋪床，打掃房間和家具，補充客房和浴室用品，清潔浴室，吸塵地毯。
11.Whilst cleaning the room, verify that all is in proper condition and order of functioning and report to Supervisor any items that need repair.
在打掃房間的時候，確認所有的東西都處于正常的狀態(tài)，并向主管報告任何需要修理的物品。
12.Clean corridors and floor public areas around guest rooms assigned.? Also maintain cleanliness of equipment and pantries.
清潔客房周圍的走廊和樓層公共區(qū)域。保持設備和食品儲藏室的清潔。
13.Keep informed of hotel products and services knowledge in order to answer guest questions.
了解酒店產(chǎn)品和服務知識，以便回答客人的問題。
Job Requirements:?
任職要求：
1.Previous hotel-related experience beneficial.
有酒店相關工作經(jīng)驗者優(yōu)先。
2.Equivalent of Middle School Graduate preferable.
同等學歷，高中以上學歷優(yōu)先。
