Major Responsibility主要工作職責
? Involve in making and implementing Housekeeping policies and standards.
參與制定并執行客房部的相關政策及規定。
? Supervise staff to comply with rules and regulations, ensure operation procedures and service standards are met.
督導客房部的員工遵守規章制度，嚴格按規定的操作流程和服務標準工作。.
? Monitor the status of apartments every day, guide supervisors to manage attendants, and guarantee the implantation of work plan.
掌握每日客房情況，指導客房領班層管理人員，落實全面的工作計劃。
? Inspect the Residence Facilities, Public Areas and the Back of the House (including all storerooms, luggage rooms and offices) are kept clean and well maintained.
監督住客設施、公共區域及后勤（包括倉庫、行李室及辦公室）的干凈及維護保養良好。
? Coordinate with Sales Department, guarantee best occupancy rate, ensure that apartments and equipments are clean.
配合銷售部門，保證客房最大出租率和客房設備設施清潔方面的完好。
? Work closely with other department managers to contribute to the operation of the property.
及時與其他部門經理做好溝通協調工作，確保物業的正常運營。
? Strengthen connection with other Ascott properties, make sure the information sharing requested by guest service.
加強與雅詩閣旗下其他服務公寓之間的聯絡，確保客人服務要求的信息共享。
? Assist residence manager to meet and provide a fond farewell to important/group guests, provide service for important activities/events.
協助重要客人和團體客人的迎送工作及重要活動場面的服務工作。
? Check and confirm readiness of apartments for VIP/VVIP, visit guests on special occasions, eg. ill guests, long-stay guests.
檢查貴賓房、探望患病的客人， 尤其是長住客。
? Ask guests their opinion of housekeeping work, deal with complains properly, improve housekeeping service.
主動征詢賓客意見，妥善處理賓客投訴，努力改進服務工作。
? Monitor and control items consumption and the usage of cleaning equipments, manage regular stock inventory.
監督、控制客房各種物品的消耗以及清潔設備的使用；定期做好部門的盤點工作。
? Control Lost & Found, report management and file storage, conduct expenditure estimates.
監督客人遺留物品的處理；監督報表的管理和檔案資料的儲存；做好本部門的開支預算。
? Improve staff quality, inspire initiative, encourage staff to attend training programs.
提高部門員工的素質，鼓勵下屬發揮工作積極性，積極參加培訓。
? Communicate with staff on a timely basis, find out and solve problems.
及時了解員工動態，發現并解決問題。
? Promote and train high-potentials.
選拔和培養有潛質的員工。
? Take the Manager-on-duty job regularly.
定期擔任物業值班經理工作。
? In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and policies, pay attention to energy conservation and the safe operation in daily work.
遵守集團的環境健康安全方針政策，日常工作中注意節能和安全操作。
? Other duties assigned by superiors.
完成上級交辦的其他任務。
Requirements資質需求
? College degree or equivalent;
大專或同等以上學歷；
? Minimum three years supervisory working experience in hotel or serviced residence, pre-opening experience preferred;
有3年以上的服務公寓/星級酒店客房管理工作經驗，有酒店籌備工作經驗者優先考慮；
? English listening/speaking/reading/writing skills preferred;
有一定的英文聽/說/讀/寫能力者優先考慮；
? Familiar with relative professional knowledge, housekeeping management, service procedure and quality standards;
熟悉并掌握客房部專業知識、客房管理、服務流程和質量標準；
? Sense of initiative, ability to obey, team spirit, enthusiasm of serviced residence/hotel;
具有主動性和服從精神，有良好的團隊精神，并熱忠于服務式公寓/酒店的服務事業；
? Strong ability to organize and coordinate, flexibility, ability to execute, good language expression capability, and information management skills;
具有組織協調能力、應變能力、執行能力，以及良好的文字表達能力和信息管理能力；
? Strict compliance with procedure, good communication skills, ability to answer questions and deal with emergency;
嚴格按照程序做事且具有良好的溝通能力，能解決賓客提出的問題，處理突發事件的能力；
? Excellent computer skills including proficiency in Microsoft Office software (e.g. Word、Excel、PowerPoint、Outlook, etc.);
熟練使用電腦，熟悉Microsoft Office軟件（例如：Word、Excel、PowerPoint、Outlook等）；
? Ability to work under pressure.
能承受工作壓力。
