?希望候選人有南方沿海城市工作經驗
In charge and direct overall activitiesof the Front Office Department oversees within the limits of established PullmanHotels Group policies and procedures, to directs and coordinate the day to dayoperation of Front Office Department and assists in the forward planning of thedepartment which include Front Desk, Guest Service Centre, Guest Service Manager,Executive floor, Concierge & Transportation; Cooperates, coordinates andcommunicates with other department heads as required.
負責在鉑爾曼酒店已建立的制度和程序的限定范圍內，指導和協助整個前廳部的工作活動；監督和指導前廳部的日常運作，并幫助推行部門計劃，其中包括前臺接待、賓客服務中心、賓客服務經理部、行政酒廊、禮賓部及車隊。與其他部門負責人保持密切合作。
1.Is regularly available inthe hotel lobby and reception.
時時關注酒店大堂和前臺區域。
2.Develops high qualityrelationships with guests, from the moment they arrive and throughout theirstay, in order to encourage loyalty.
在客人入住的全程與客人建立良好的溝通關系，確保客人對酒店的忠誠度。
3.Anticipates guests' needsand takes them into consideration.
預見客人的需求，并予以采取措施。
4.Handles any guestcomplaints that are not settled directly by members of the team.
跟進處理部門未能一次解決的遺留客訴。
5.Organizes arrivals anddepartures.
合理組織安排登記入住和退房離店事宜。
6.Coordinates roomallocation with the Executive Housekeeper, handling any switches as necessary.
與行政管家協調房間管控事宜，必要時及時做出調整。
7.Communicates with theother departments.
與其他部門保持良好的溝通關系。
8.Formalizes instructionsas necessary and supervises their application.
將操作流程規范化，并予以監督貫徹落實。
9.Supervises the correctuse and follow-up of applications centralizing customer profiles and records.
指導并監督對客人資料記錄的正確使用。
10.Modifies working methodsto comply with the brand philosophy.
調整工作方法，更適應于品牌要求。
11.Develops employees'skills and guides them in their professional development.
提高員工技能，指導其更為專業化。
12.Ensures that theappropriate information is given and received by his/her team, to and from theother departments.
確認時時給予與接收來自部門內部以及其他部門的信息反饋。
13.Defines the beststructure for the team and changes it over time: prepares the work schedulesaccording to each person's skills and brand developments (receptionists +welcomers).
使團隊結構最佳化，避免加班；結合品牌發展，并依據每位員工的工作能力，進行工作安排（前臺接待+歡迎大使）。
14.Leads and motivates theteam to create a good working atmosphere.
引導并激發團隊的創造力。
15.Anticipates needs andorganizes recruitment for the team.
預見需求，合理招募新員工。
16.Carries out annualperformance appraisals for team members, sets targets and helps them progressin their careers, developing their skills.
為團隊員工做年度績效評估，為其設定目標，助力其職業生涯的發展，提高工作技能。
17.Prepares the team'straining plan and follows up implementation.
制定部門培訓，并予以貫徹。
18.Applies and ensuresapplication of labor legislation.
確保所有事宜合法化。
