Major Responsibilities 主要職責:
Greets guests on arrival and ensures prompt delivery of luggage in the room.
在客人抵店時問候客人并確保及時的遞送客人的行李。
Provides helpful, prompt, friendly and personalized service to guests.
為客人提供有幫助的,及時的,友好的和個性化服務。
Handles all guest baggage promptly and efficiently on arrival, during stay and departure.
及時高效的處理所有客人在抵店,入住期間和離店時的行李。
Delivers parcels, packages, messages, newspapers promptly and efficiently as per hotel policy.
根據酒店政策及時高效的傳遞包裹,信息和報紙。
Ensures guests errands are actioned as directed.
確保客人委托的事情能按要求執行。
Ensure prompt, courteous and accurate service to all guests, so as to maximize customer satisfaction.
能夠及時禮貌并正確的服務所有的客人,最大限度的滿足客人。?
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Job Specification職位要求:
Good communication skills and service oriented.
具有良好的溝通能力和服務意識。
Oral and written fluency in Chinese & English.
良好的英文和中文表達。