確保遵循品牌承諾并始終提供優(yōu)異的對客服務(wù)。
Ensures the delivery of brand promise and provides exceptional guest service at all times.
禮貌而高效地處理所有客人和內(nèi)部客人的投訴和詢問,確保問題得到圓滿解決。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
與客人和同事保持基于良好工作關(guān)系的互動(dòng)接觸。
Maintains positive guest and colleague interactions with good working relationships.
Audit and ensures that the relevant changes are implemented.
根據(jù)所定的程序引領(lǐng)客人入座、接受點(diǎn)菜及為客人服務(wù)食品及飲料。
Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures.
向客人呈送菜單,回答客人問詢并為客人提供關(guān)于食品、飲料及服務(wù)的建議。
Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to restaurant guests.
在每次用餐結(jié)束后清理臺(tái)面或餐桌并重新擺臺(tái)。
Clears and resets counters or tables at conclusion of each course.
完全了解Micros電腦系統(tǒng)的各方面。
Fully conversant with all aspects of the Micros System.
對菜單上的所有菜品和飲料有全面的知識(shí)和理解,并能推薦菜品和飲料的搭配以及促銷。
Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.