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【崗位職責】 Conducts shift briefings to ensure hotel activities and operational requirements are known. 舉行班次例會保證讓員工知曉酒店的活動和運作的要求。 Supervise front office operations during assigned shift including. 在分配的班次中監管統籌整個部門的運作。 Assist the Guest Service Manager in achieving performance targets, including but not limited to: various channel review scores, enrollment, up-sell, seasonal product sales, etc 協助賓客服務經理完成業績指標，包括但不限于：各類渠道點評分數、會員招募、客房增銷、季節性產品售賣等 Assisting with serious complaints. 處理客人投訴。 Assist the FD dealing with daily payments. 協助前臺處日常的賬目問題 Prepare and check reports. 準備并檢查報表。 Supervise the cashiering system. 監管整個財務運作程序。 Conduct on the job training in accordance with the departmental standards and procedures and maintains a record of progress for each staff member. 舉行在職工作培訓并且符合酒店的標準和政策，同時記錄每個成員的培訓進展。 Coach, counsel and discipline staff in breach of hotel policies and departmental procedures, providing constructive feedback to enhance performance. 指導，管理，約束員工，給予有建設性的回復意見提高員工的工作表現 Controls and monitors departmental costs on an ongoing basis to ensure performance against budget. 按現行標準監控部門成本以確保符合預算。 Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly. 熟悉酒店安全，急救，消防，和緊急情況的處理程序，并能正確的使用相關的設備。 Initiate action to correct a hazardous situation and notify supervisors of potential dangers. 及時對危險的情況采取補救措施，并對經理通報存在的潛在危險。 Log security incidents and accidents in accordance with hotel requirements. 按酒店的要求，記錄安全事故和意外事故。 【任職資格】 Required Skills 技能要求 ·?English, Chinese, Microsoft Ware, PEP ·?英語，漢語，辦公軟件，前臺操作系統 Qualifications 學歷 ·?College degree or above ·?大專（含）以上學歷 Experience 經驗 ·?2 -3years working experiences is required ·?2-3年以上工作經驗