· Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
運用銷售技巧和房間銷售升級推廣洲際酒店集團的產品和服務
· Promote the Hotel’s (and ICHG generally) products and services
推銷酒店（以及整個洲際酒店集團）的產品和服務
· Maintain a high level of product and service knowledge about all ICHG Hotels in your region
充分了解所在地區的洲際酒店集團成員的產品和服務
· Develop and maintain a regular pattern of sales calls
發展和保持定期進行銷售拜訪的模式
· Prepare and execute action plans which increase reservation sales and associated business
準備和執行增加預訂銷售和相關業務的工作計劃
· Record and process reservations made by phone/fax/email
記錄和處理通過電話，傳真，電子郵件進行的預訂
· Accept wait list reservations
接受等候單上的客人預訂
· Process amendments to reservations such as extensions, early departures, etc
修改延期和提前離店等特殊情況的預訂記錄
· Manage “no show” reservations by investigation and recording of same
調查和記錄未按預訂抵店的預訂情況
· Record special billing arrangements for groups and conventions
對團組或會議的特別賬單安排進行記錄
· Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
與前廳部經理或財務經理聯系要求信用審批的預訂事宜
· Maintain knowledge of special rates/ offers/ promotions
掌握關于特價，酬賓，促銷活動的信息
· Monitor reservation levels and inform Managers of current and future occupancy rates
監測預訂情況，并向經理通報目前和將來的入住率
· Prepare reports as requested (eg to travel agents, business houses etc)
按照要求準備報告（如給旅行代理人和商業機構的報告等）
· Prepare reservation sales reports
準備預訂銷售報告
· Handling in and out going telephone calls, facsimile transmission, rental equipment, lease telephone lines and other telecommunication services
處理進出酒店的電話、傳真以及設備和電話線租用及其它電信服務
· Investigates complaints regarding the Telecommunication services and the Operators and technicians, takes appropriate actions.
調查關于電信服務部及話務員和技術人員的投訴并采取相應措施
· Develops working plans to carry out goals, compares actual achievements against goal periodically, take necessary corrective actions
制訂工作計劃以實現目標，定期將實際成績與所定目標進行對比，并采取必要的糾正措施
· Establishes and maintains effective teammate relations
與同事建立并保持良好的工作關系
· Organizes and conducts regular meeting for all Telecommunication staff to facilitate communication and a smooth operation
組織和召開由所有電信部工作人員參加的會議，以加強交流和保證業務的順利進行
· Manages and monitors the operation of all equipment’s, software, hardware and endure all units are working and installed properly
對所有設備、軟件、硬件進行管理和監測，并確保其安裝和運轉良好
· Ensures all telecommunication equipment’s are covered by the correct maintenance contract and the preventive maintenance is performed
確保所有電信設備的維護均得到有效外包，并對其實施預防性維護
· Maintains up to date list of all telecommunication equipment
更新列有所有電信設備的清單
· Monitors the performance of PABX/Voice Mail/Call Accounting software and maintain logbook of equipment performance report
監測程控交換機，語音郵件，通信呼叫統計軟件的運轉情況，并將設備運轉報告的登記在日志上
· Investigates and reports software problem to Vendors, coordinates interface problem solving with the hotel System Manager
就軟件出現的問題進行調查，并向供應商提交報告，與酒店系統部經理協調界面問題的解決
· Maintains suitable record to process telephone calls in the billing system, and to maintain record of the room status up to the Brand minimum standards
保持適當記錄，以處理酒店計費系統中的電話，并按照品牌最低標準保持客房情況記錄
· Maintains user documentation, PABX system reports, telephone list, and numbering plan leases agreement on rental lines, maintenance contract and local licenses
保管用戶文件、程控交換機系統報告、電話清單、租賃線路的編號方案租賃合同、維護工作外包合同和當地執照
· Performs PABX data-base programming and regular service change to control class of service on all telephone sets in the hotel.
進行程控交換機數據庫編程以及常規服務變更，以控制所有酒店內所有電話機的服務等級
· To attend Telecommunication seminar, product knowledge, presentation, organized by the external bodies
參加由外單位組織的電信研討會、產品知識講座和演示。
· Performs related duties and special projects as assigned
完成被分派的相關工作任務和特殊項目
· Conducts shift briefings to ensure hotel activities and operational requirements are known
進行交接班說明工作，確定了解酒店活動和運營要求
· Complete other tasks assigned by department manager/direct leader.
完成部門經理/直接上級交代的其他工作。
· The hotel reserves the right to adjust and update the job description of this position.
酒店保留調整和更新本崗位職責的權力。
